What are the responsibilities and job description for the Sales Coordinator position at Populus Hotel?
Sales Coordinator
Reports to: Director of Sales; position is non-exempt.
Accepting applications through January 9, 2024, or until filled.
WHO YOU ARE
Your past experiences have led you to understand that there is an art science to the how and what a hospitality operation professional is responsible for. You may be graduating from college in event planning or have worked at the front desk or in the restaurant, so you know what great service is, and you have delivered on it. In your previous experience, you have witnessed the awesome responsibility of a hotel sales team in curating an experience for all types of groups and events and thought I could do that. You are energized through your interactions with people, and there is nothing that gives you more satisfaction than planning for or organizing others.
THE ROLE
The Sales Coordinator reports to the Director and Sales and will assist the sales and catering managers in responding to and following up with client requests. This position will interact with everyone in the hotel so you must have strong and adaptable interpersonal skills, meaning you can get along with anyone. Another key need for this role is their ability to plan, organize, and not miss a detail, no matter how small. Getting the details right for a client or guest can possibly make or break their experience.
WHAT YOU WILL DO
- Uphold and role model the company’s principles of People, Place, and Character; and ensure you are also modeling the way of our values that drive collaboration, intuition, and translocal hospitality; use discretion and respect the privacy of the hotel’s clients and guests.
- Emphatically never miss an incoming call, by answering every call for the sales team and direct the client to the appropriate contact; or if needed note all the required details that will assist the sales team in understanding the request so they can be ready to respond to the client’s inquiry.
- Demonstrate pride in your administrative responsibilities by ensuring contracts and proposals are accurately completed with the necessary details, respond swiftly to client email inquiries or returning their phone calls, and follow-up on your requests to other hotel departments to ensure tasks were completed.
- Keep the sales team on track by arranging appointments, sending calendar invites, reminding them of client meetings, expressing client unstated needs, ensuring sales collateral is in stock and up to date, and providing updates when new information is learned.
- Understand the multiple IT systems used in sales and catering is your friend, and accurately input and update information timely, which is critical to a seamless event; regularly run reports to audit your work and review group updates and ensure client information is complete and accurate.
- Take pride in creating a well-organized and accurate record-keeping of accounts, which includes traces (reminders), creating and updating bookings, controlling events in the function diary and the accurate preparation of contracts and Banquet Event Orders (BEO); and maintaining the various sales system file systems, both digital and print, including account files, program evaluation, databases, and master binders for BEO and resumes
- Be a team player by assisting the sales teams when needed with tours or site visits, jump in to assist other departments if needed to greet and direct guests during events, and help the banquet team when needed for quick sets, teardowns or turn arounds.
- Demonstrate a willingness to take direction from managers when needed to accomplish a task for the greater good, and a desire to take on additional responsibilities that will help with your career growth and general hotel knowledge.
WHAT YOU WILL NEED
- 2-3 years of experience within the hospitality industry, whether in a similar role or guest service position; or maybe you have recently graduated with a degree in event planning.
- Advanced comfort in using a variety of IT systems for booking, reserving, and capturing client and guest information.
- A flexible schedule, as sometimes you may have to work evenings, weekends, or a holiday as events don’t only happen during the week.
COMPENSATION: $24-25/hour
WHO WE ARE
Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates’ pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.
Opening itself to the city and to the Rocky Mountains beyond, Populus is designed to become an energetic new social center in downtown Denver. Located on a prominent corner site, the building greets the neighborhood equally on all three sides, welcoming visitors and residents and connecting Denver’s civic, arts, and commercial districts. With its bold facade and inviting arched entrances on each side, Populus establishes a lively and welcoming new destination in downtown Denver. The hotel will be home to two signature food and beverage outlets, a ground floor restaurant and rooftop bar. The thirteen-story building includes 265 guest rooms, mezzanine meeting rooms and breakout spaces, a state-of-the-art fitness and wellness center, and a commitment to sustainability and community unmatched by any other hotel in Denver.
The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel Leisure World’s Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
Salary : $24 - $25
