Patient Care Coordinator

Job Description

Job Description

Salary : $19-$24

Job Title : Clinic Patient Care Coordinator (PCC) - Entry Level

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder

OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive

and family-oriented environment where patients are treated with compassion, respect, and

honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are

passionate about helping individuals navigate their recovery journey. We provide

Medication-Assisted Treatment (MAT) and behavioral health services, helping patients discover

their purpose and build a healthy community. We are seeking a dedicated and compassionate

Patient Care Coordinator (PCC) to join our growing team in a fast-paced, dynamic medical

setting. This entry-level position offers comprehensive training and the opportunity to make a

direct impact on the lives of patients.

Responsibilities and Duties :

As a Patient Care Coordinator, you will be trained to support the

professional medical staff and help manage clinic operations. Key responsibilities include :

Patient Scheduling : Coordinate patient appointments and ensure timely and accurate

scheduling.

Collecting Vitals & Patient Information : Take and record vital signs (e.g., blood

pressure, temperature, heart rate) and gather essential patient information.

Phone Handling & Patient Interaction : Answer phone calls, assist patients with

inquiries, and provide direction as needed.

Patient Registration : Admit and register patients into the clinic system, ensuring all

necessary documentation is completed.

Data & Record Keeping : Accurately input patient data into the clinics electronic health

record (EHR) system and maintain updated patient files.

Facility Maintenance : Assist with building upkeep, cleaning, and ensuring the clinic

environment is safe and welcoming.

Communication with Medical Staff : Relay information between patients and medical

providers, ensuring smooth communication and efficient care.

Customer Service & Patient-Centered Care : Provide exceptional service to patients by

assisting with inquiries, directing them to appropriate services, and fostering a

compassionate and supportive clinic atmosphere.

Crisis Management & De-escalation : Demonstrate competency in verbal

de-escalation, crisis intervention techniques, and maintaining a calm, professional

demeanor in stressful situations.

Regulatory Compliance : Follow HIPAA, OSHA, and other safety protocols to ensure

patient confidentiality and a safe work environment.

Additionally, employees will be expected to develop a high-level understanding of :

Medication-Assisted Treatment (MAT)

Harm Reduction and Low Barrier / High Access Treatment

Patient confidentiality (HIPAA)

Safety practices (OSHA)

Crisis Intervention and De-escalation

Qualifications and Skills :

Previous Experience : Experience in a medical clinic or addiction treatment setting is

preferred. However, willingness to learn and grow in the field is equally valued.

Education : High school diploma or GED equivalent required. Experience can substitute

for educational requirements in some cases.

Technical Skills : Basic computer skills, including proficiency with office software and

EHR systems.

Transportation : Reliable transportation is required for commuting to the clinic.

Time Management : Strong organizational and time management skills are essential.

Dependability : Must be reliable, punctual, and able to work effectively in a team

environment.

Licenses / Certifications : Valid drivers license is required.

Job Type : Full-Time

Rover Position in some areas to provide care in Rural Locations

This position may require flexibility with hours, including 8 hour shifts, and rotating

Saturday weekend hours.

COVID-19 Considerations : .

Staff are expected to receive the COVID-19 vaccination as part of our health and safety

practices.

Healthcare Setting :

Clinic environment focused on addiction medicine and patient care.

Work Location :

In-person at our clinic location.

Salary : $19 - $24