What are the responsibilities and job description for the Retail Store Manager, Beverly Hills position at Porsche?
Tasks Tasks Tasks
RESPONSIBILITIES
People
Recruit and hire staff to meet the needs of business and clients.
Onboard and train new employees and provide continuing education and training to current employees.
Build long-term recurring relationships with your client base through the Customer Experience Model, product knowledge and story-telling, suggestive selling and marketing through store events and community outreach and involvement.
Effectively analyze the business to ensure client continuity and actively acquire new clients via the customer capture process.
Motivate staff and implement daily sales goals and / or "item of the day" focus.
Be diligent in clienteling, while in compliance with the California Consumer Privacy Act (achieve monthly client capture targets, maintain client book, build prospects, thank you cards and follow-up).
Have an active floor presence in order to supervise selling floor coverage and up-system to support staff.
Maintain professional relationships with clients, staff and colleagues.
Team meetings and / or consistent method of communication with staff (Opterus platform).
Ensure timely completion of LMS and KPA Safety Training on their independent portals.
Lead by example with compliance and integrity.
Product
Stay current with new product developments and their features.
Know and teach the Porsche Design history and storytelling behind a product.
Ability to merchandise the different product categories using Porsche Design standards and Directives.
Processes
Manage KPIs (SPH, UPT, Basket value)
Administer monthly MPCs (Meaningful Performance Conversations) and Annual Performance Review with store employees.
Schedules and commission calculators completed monthly.
Cost Management / Controlling
Manage store inventory.
Complete Marketing tasks as assigned in a timely manner.
Daily cash reconciliation, Petty Cash management, Bank deposits
Complete daily / weekly Sales Reports to Accounting.
Assist in loss prevention through awareness and close attention to detail.
Follow and complete Management Directives as well as other duties assigned.
Efficient and accurate use of POS system (ring up sales, returns and exchanges and capture / enter customer data).
Use of security measures (alarms, locks, safe, etc.) effectively. Emergency Action Plan for your store.
Use of proper safety measures (lifting, use of ladders, cleanliness, etc.)
Qualifications Qualifications Qualifications
MINIMUM QUALIFICATIONS High School Diploma required. College degree or equivalent job experience, a plus.
Self-motivated with a high level of conviction and personal accountability.
Excellent organizational and time management skills
Be able to read and understand sales data.
Excellent communication skills.
People skills with the ability to lead and motivate a team.
PRINCIPAL WORKING RELATIONSHIPS (Relationships inside the company, including titles of immediate supervisor and subordinates, and relationships outside the company.) Inside the Company :
Reports to PDoA Management
Direct Management authority over Porsche Design staff
Outside the Company :
Interacts with PDoA customers, local service vendors, and local community for marketing purposes.
FINANCIAL RESPONSIBILITY / IMPACT (Measures of fiscal impact for which this position is responsible.) Responsible for and operate within specific budget parameters.
Store profitability.
Anti-Money Laundering (AML) Officer for the store.
PHYSICAL REQUIREMENTS The ability to lift and or push boxes up to 35 lbs.
Use a ladder within the safety guidelines.
Stand, stoop and bend throughout an 8 hour, or more shift.
The salary range for this role is $85,000 - $95,000. However, it is important to note that at Porsche, compensation range is dependent on geographic location. Individual salaries within each range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skillset. Porsche reviews compensation regularly and may adjust base salaries to reflect market competitiveness.
In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes :
- Paid Vacation
- Paid Holidays
- Paid Sick leave
- 401(k) match
- Medical, dental and vision coverage
- Tuition and certification reimbursement
- Life Insurance
- Short and Long Term Disability Coverage
- Subsidized gym membership program
- Subsidized Porsche and VW leasing programs
At a Glance At a Glance At a Glance
Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.
If you are an applicant from the state of California, please review the California Applicant Privacy Notice here.
Salary : $85,000 - $95,000
