What are the responsibilities and job description for the GENERAL MANAGER position at Port Angeles Hotel?

Join Our Dynamic Hospitality Team!

Are you an enthusiastic leader with a passion for hospitality and a drive for excellence? We invite you to join CoHo Services as the General Manager of Red Lion Port Angeles in Port Angeles, WA. Dive headfirst into a position filled with both challenges and rewards, steering a dedicated team, shaping guest experiences, and driving performance to new heights.

Location : Red Lion Port Angeles, Port Angeles, WA

Position Summary : As the General Manager, you will be responsible for directing and overseeing all operational activities for housekeeping, front office, sales, catering, and accounting to maximize revenue and deliver exceptional customer service.

Essential Functions :

Provide exceptional customer service to all guests.
Work with CoHo Services on implementing reports, controls, etc.
Develop management and staff programs to increase guest satisfaction.
Maintain product and service standards.
Oversee and approve all sales and marketing activities, including public relations, advertising, promotions, and web design.
Ensure overall profit, service, and employee satisfaction goals are met or exceeded.
Collaborate closely with the food & beverage team for an exceptional guest experience.
Select, train, supervise, develop, discipline, and counsel managers and key employees.
Conduct performance evaluations for managers and key employees.
Support managers in implementing procedures, service standards, goal setting, and execution of daily duties.
Develop and approve annual budget and capital expenditure plans.
Communicate with property owners regarding results and strategic plans.
Ensure the property and inventories are in excellent condition.
Follow all policies, procedures, and ordinances regarding personnel, security, cash handling, guest relations, and safety.
Reduce accidents, and minimize workers' compensation and unemployment claims.
Facilitate property meetings.
Participate in industry-related community and state organizations.
Address guest service challenges.

Additional Responsibilities :

Keep work area neat and organized.

Conduct self in a professional manner at all times.

Maintain a safe working environment and report unsafe conditions.

Maintain good working relationships with all departments.

Comply with all policies and procedures set forth by the Employee Handbook.

Perform all duties as assigned.

Qualifications :

Minimum of five years of management experience in the hospitality field. College degree a plus.

Strong decision-making, organization, and interpersonal skills.

Proficiency in Microsoft Office and experience with hotel information systems.

Knowledge of industry operations and departmental interdependencies.

Excellent verbal communication skills.

Ability to thrive in a fast-paced, multi-tasking, hands-on environment.

Develop and maintain effective relationships with owners.

Prioritize structure and complete tasks to support property goals.

Possession of required licenses or certificates.

Why work for us?

Competitive Company Benefits for Full Time Employees – 4 Medical plans to choose from through Kaiser Permanente and Aetna, a Dental plan through SunLife Financial, and a Vision plan through SunLife Financial using the VSP network.

A Retirement plan through the company sponsored 401k plan which includes a company match

Company paid Life Insurance and Accidental Death and Dismemberment coverage for Full Time Employees

Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness / racquet facilities)

Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)

Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!

Physical Requirements :

3-6 hours : Sitting, standing / walking, reaching, grasping

1-3 hours : Pushing / pulling, crouching / bending / stooping

Up to 1 hour : Lifting / carrying (up to 30 lbs.), climbing stairs

If you are ready to lead our exceptional team and make a lasting impact in the hospitality industry, apply now to join Red Lion Port Angeles. Your journey towards creating remarkable guest experiences starts here!

Apply Today and Be a Part of Our Visionary Team!

We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation details : 90000-115000 Yearly Salary

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