Customer Service and Office Manager

Job Description

Do you love talking to people? Do thrive on solving customer problems and offering valuable knowledge about high quality product solutions? Do you enjoy being part of a team atmosphere and seeing the products you sell come to life in front of your eyes? Port City Architectural Signage and Signature Streetscapes continue to grow and we need your help! We are a family owned and operated manufacturing company that is nationally recognized for our superior product quality, customized signage and lighting products.

In this position, you will be an important member of our sales and customer service team responsible for turning qualified leads into sales. Don’t know anything about the signage and lighting industry? That’s OK! We have a comprehensive onboarding program that will train you in all aspects of the design, manufacturing and sales aspects of the customers and markets we serve. We are a fun, collaborative team that work together to ensure each other’s success.

JOB RESPONSIBILITIES

• Excellent Customer communication, support via phone & email
• Data Entry: Estimates, order processing, sending customer order acknowledgements & building custom quotes
• Friendly & responsive customer service, taking and relaying messages to other team members
• Entering orders into Quickbooks
• Communication with Operations Manager on rush projects or possible delays in production. Keeping customers updated on all aspects of order status or changes.

SKILLS & ABILITIES

• You are highly organized
• You are self-driven and motivated to be successful
• You hunt for opportunities and go above and beyond for your team and customers
• You are dependable and can be relied on to execute your job responsibilities with excellence.
• You are flexible, willing to learn, and open to others ideas

QUALIFICATIONS

• Able to prioritize and work independently with minimal supervision
• Work effectively in a team environment
• Detail oriented with the ability to follow-up on tasks
• Work effectively under pressure, maintain a positive attitude
• Excellent verbal and written communication skills
• Proficient in MS Office applications
• Sales experience preferred but not required – we will train you!
• Experience with QuickBooks and CRM tool such as Hubspot CRM is preferred but not required
• Minimum high school diploma, 2-year associate degree preferred or equivalent experience

Job Type: Full-time

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Muskegon, MI 49444: Relocate before starting work (Required)

Work Location: In person

Salary : $35,000 - $45,000