Cafe Manager

Café Managers are responsible for brand standards, cost control, and customer service. A Café Manager is assigned to a particular location and is responsible for the operations, sanitation standards, financial performance, human resources responsibilities and Port City Java brand standards in the Café to which they are assigned.

DUTIES:

• Provide superior customer service and satisfaction on a daily basis.
• Maintain high levels of cleanliness and sanitation in the café. Being sure to follow, and enforce, proper Food Safety regulations that keep in line with the Local Health Department.
• Ensure product quality and integrity for all food and beverage being served in the cafes.
• Provide leadership and direction to Baristas, ensuring that goals and objectives are met. Function as support for Baristas and provide direction related to the implementation of new operational programs and enforcement of brand standards.
• Initial Interviewing and hiring of new baristas who will join the café staff. Properly filling out new hire paperwork for each new trainee and then teaching and training them to become successful Baristas.
• Write weekly Café schedules for the Cafe.
• Responsible for all aspects of staff management including interviewing, reference checks, hiring, training, coaching, counseling, disciplinary actions and termination of café staff.
• Execute local Cafe and system-wide marketing programs and promotions.
• Write and conduct bi-annual reviews for Baristas which include goals, recaps of the previous period and assign pay increases when appropriate.
• Oversee daily operations of assigned cafes to ensure that company policies and procedures are followed by all hourly employees, which can range from 8-15 people per café.
• Participate in weekly manager meetings with other Café Managers, District Managers, and key staff of other departments within the corporate office to review procedures and rollouts, give

updates and share best practices. Departments involved include Roasting, Franchising, Marketing, Accounting and Human Resources.

• Take monthly inventories in the Cafe.
• Fulfill daily, weekly, and monthly paperwork relating to the store operations. Some examples may include sales, payroll, ordering, and weekly reporting.
• Responsible for the safe, functional and efficient operation of corporate café assigned. Ensure that facilities are maintained effectively and to the health department standards.
• Responsible for all cash, credit and gift card transactions in the café. All cash handling and financial statements are the responsibility of the Café Manager.

• On-going support, training, and testing of staff, providing them with the resources they need to meet those goals.

At Port City Java we seek to partner with professionals who prioritize positivity, community and ownership of the work they do. We value and recognize those who are creative problem solvers, empowered to make guest-focused decisions and who respect their role in the quality of the products we serve each day.

As an employer, we are focused on creating a culture of opportunity and inclusion. We provide a stable, reliable and consistent work environment with a robust corporate support network, where leadership skills and accountability are valued.

We offer flexible scheduling, food and beverage discounts and a competitive benefits package for those who qualify. Advancement opportunities exist at multiple levels for those who display leadership qualities. Team members benefit from a comprehensive training experience and have the opportunity to work in multiple locations.

Managers are eligible for salary increases annually with fair and consistent performance evaluations. We have a referral bonus program and offer paid time for volunteer work.

If you believe your values and ethics align with ours, stop by one of our cafes and talk with our team members about what we have to offer. Fill out an application on site or online at www.portcityjava.com/job-openings We look forward to meeting you.

We are Wilmington’s original independent Coffeehouse Company and Roastery, since 1995.

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Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Education:

• High school or equivalent (Required)

Experience:

• Hospitality: 1 year (Preferred)
• Supervisory: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Salary : $38,000 - $42,000