What are the responsibilities and job description for the Technician Manager position at Port City Sound & Security?
Job Details
Job Description
Job Description
Description
Your Day-to-Day
Requirements & Abilities
Port City Sound's Contribution to You
The Technician Manager is responsible for leading and supervising the technical team (installation and service techs) delivering exceptional AV and IT service installation and support. This role includes managing and maintaining network and system infrastructures and scheduling service calls.
Hours:
Hours:
- Mon Fri, 7am 4pm
Your Day-to-Day
- Supervise, train, and mentor the technical team
- Hiring, onboarding, and evaluation of technicians
- Maintain safety protocols and company policies
- Review incoming service tickets, contact clients, and schedule service calls
- Company Network: Maintain performance and reliability
- Windows Servers: Backups, patches, and security
- Cybersecurity: Keep us safe!
- Support hardware and software deployment
- Support Internal Teams & External Customers
- Service Requests AV and IT Related (computers, servers, networks, and AV devices)
- Build and maintain reports on system performance, ticketing metrics, security compliance, and business analytics.
Requirements & Abilities
- Bachelors in IT (or equivalent experience)
- Leadership managing technical teams
- Experience: IT, network admin, windows servers, AV tech, Ticketing Systems
- Preferred: CompTIA, CCNA, or AV related certifications
- Travel to client sites may be required.
- Lift 50lbs
- Valid driver s license.
- Pass NC Alarm Board background check.
Port City Sound's Contribution to You
- Annual Salary $75K - $85K
- 60% of health insurance for employee (access to other types too!)
- 2% Gift to Simple IRA
- PTO: 2wks/yr (and more later!)
- 6 paid holidays
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $75,000 - $85,000
