What are the responsibilities and job description for the Technical Support Engineer (Tier 3) position at Port IO?
Why we're looking for you:
We are looking for a highly motivated support engineer to join our team and help us shape the future of internal developer portals.
Upon joining Port, you will help Port’s customers and users build their internal developer portal, setup integrations and configure self-service actions.
Our mission is to help organizations build their internal developer portals with ease and improve the developer experience and platform engineering processes.
What you'll do:
At Port, we believe incredible customer support is a must-have. Your role will encompass answering technical support questions, assisting users and customers as they use the product and building a knowledge base that will make using the product and its documentation easier.
Beyond technical work, you'll assist in planning, grow our engineering team's skills, and help recruit new talent. By contributing to our open-source projects, you will also take part in maintaining open sources and collaborate with developers around the world. At Port, you won't just build; you'll shape the future of developer experiences.
Who You'll work with:
As a Support Engineer at Port, you'll be joining a collaborative and dynamic support team where the customer and his needs are heard.
You'll closely collaborate with our Developers, Product Managers, Customer Success and Sale Engineers, working hand in hand to help bring our developer portal product to life.
Your input and expertise will have a significant impact on the product's development, as you will experience first-hand the common questions and areas where the product can be improved.
Additionally, you will have the opportunity to work closely with our customers and engage with our product community. Your insights and interactions with them will play an important role to ensure we deliver the best product possible.
Together, we'll continue to empower platform engineers and developers worldwide, providing them with the tools they need to create seamless and robust developer portals. Join us in our mission to revolutionize the developer experience!
Requirements:
- 2 years of experience Tier 2, Technical support or similar role
- Experience in customer support roles, interacting with customers via chat and video
- Strong technical troubleshooting and problem solving skills
- English - excellent written and verbal communication skills
- A collaborative team player skilled in driving initiatives to successful achievements
- Must be located in NYC/ Boston OR Austin TX.
Advantages
- Experience in Python
- Familiarity with cloud-native infrastructure tools such as K8s and Helm
- Spanish speakers
