Operation manager

The Operations Manager will be responsible for executing daily route plans, driver on-road performance, DOT compliance, equipment management, driver recruiting and retention, operations training, inventory management, and customer service.

Reporting to the Branch Manager and serving as a member of the Management Team along with other leadership positions; this position’s primary responsibility is ensuring organizational effectiveness by providing leadership for the organization’s operational functions.

This position will contribute to the attainment of business objectives to include : safety, innovation and service.

It will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.

JOB FUNCTION :

• This position is responsible for the achievement of financial goals by optimizing employee productivity, driving customer acquisition and retention, and promoting safe work habits across all departments.
• This position will be accountable for delivering and maintaining high standards of customer service both sales efforts and business operations.
• Work with logistics personnel in determining the best distribution of resources, assets and inventory to meet customer demand.

ESSENTIAL FUNCTIONS :

• Maintains and ensures adequate staffing levels daily.
• Analyzing daily activities to monitor performance, track results, prepare reports, review statistics, and make recommendations on improvements.
• Recruit, train, and continuously develop workforce to meet organizational objectives. To include performance evaluations, performance improvement plans, and disciplinary action as needed.
• Implements procedural techniques, oversees training requirements.
• Conducts safety meetings, assuring proper procedures are followed.
• Investigates customer complaints and resolves customer issues in a timely manner.
• Responsible for unit inventory levels to prevent theft, loss and damage.
• Coaches and mentors Supervisors.
• Responsible for ensuring completion of driver audits and customer-site audits.
• Oversees job site supervisory personnel sometimes acting as a supervisor.
• Coordinates event schedules and manpower needs.
• Performs other duties as directed.

ADDITIONAL RESPONSIBILITIES :

• Participate in strategic planning meetings.
• Evaluate current operating systems making enhancement recommendations.
• Work with General Manager and Leadership Team to develop SOPs.
• Work with third-party vendors to coordinate sub-contracting work as needed.
• Responsive to emergency calls.
• Develop contingency plans and emergency response procedures.
• Enforce legal compliance to Company standards and government regulations.
• Manage document retention, accounts payable, and office administration.

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Required Skills

Required Experience

QUALIFICATIONS :

• Bachelor’s degree in business management, industrial engineering, transportation or logistics preferred.
• 5 to 7 years relevant industry experience.
• Knowledge of fleet management, route delivery, project management, financial principles and human resource practices.
• Demonstrate proficiency in MS Office Suite : Excel, Word, Project, One Note, PowerPoint; as well as other transportation and inventory management software.
• Key Competencies :
• Goal-oriented
• Strategic planning
• Influence and inspire a diverse workforce
• Critical thinking and problem-solving
• Emotional intelligence and conflict management
• Interpersonal skills
• Effective communication
• Team work, adaptability and resourcefulness
• Integrity
• Time management and organization
• Personal accountability

Last updated : 2024-11-15