Lead, Crew Scheduler

Job Summary

The Lead, Crew Scheduler is responsible for overseeing and assisting with the day to day operational functions of crew scheduling, assuring that all flights are properly crewed and that legal issues are satisfied prior to departure of any Porter flight.

Duties & Responsibilities

• Accountable to Supervisor, Crew Scheduling for the daily operation’s crew resource assignments and decisions.
• Ensure departmental high level standards of customer service, and open communication with crew;
• Monitor day-of operations issues and IROPs to minimize flight delays, and/or crew schedule disruptions; and assist the Crew Schedulers with daily tasks as required.
• Provide sound advice to the Duty Officer to achieve operational continuity and efficiency;
• Open time management and delegate staffing of open pairings to crew schedulers as required.
• Answer Commercial Planning schedule inquiries and action changes.
• Daily crew payroll audit including, but not limited to:
  • Individual crew schedule reconciliation;
  • Credit adjustments; and
  • Scheduled or better updates.
• Assist with crew hotel and ground transportation invoice reconciliation.
• Assist with in-house Crew Scheduler training (initial and recurrent).
• Assist with other Crew Resources administrative tasks as assigned by Manager, Crew Resources or delegate.
• Assist with other SOCC duties as assigned by Manager, Crew Resources or delegate.
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• At least 3 months of previous Crew Scheduler experience
• Detail oriented with the ability to multi-task 
• Ability to work well under pressure and prioritize 
• Fluent with many different forms of computer software including Excel or Google sheets 
• Quick learner and ability to be assertive 
• Excellent communication skills, both written and verbal, in the English language 
• Understanding flight crew working environment 
• Dependability (must have a clear attendance record and reliable on time reporting for work)
• Willing to work shift work 
• Team player
• Education related to aviation is an asset

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.