What are the responsibilities and job description for the Customer Service Representative position at Porter Logistics?
Who We Are:
Porter Logistics is a premier provider of integrated supply chain solutions, serving some of the world's most renowned companies. Founded in Atlanta eight years ago, we have grown from a small team of two in a 10,000 square foot facility to a robust team of 40 operating across three warehouses totaling one million square feet. Our exceptional team's dedication and client-centric approach are the driving forces behind our impressive expansion. We are always on the lookout for motivated, client-obsessed individuals eager to join a dynamic environment that offers significant opportunities for growth.
The Role:
As a Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. We're looking for a highly organized individual who is hyper-detail oriented.
This is a full-time hourly position that requires daily onsite presence at our office. The pay range for this position is $18.00 - $20.00 / hour.
Day-to-Day Responsibilities:
- Assist clients with inquiries, including tracing shipments, rate quotes, and billing and invoicing questions
- Process daily orders from clients and input appropriate data into the system
- Recognize and resolve documentation errors
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
- Bill shipments pursuant to applicable tariffs and pricing agreements
- Process over, short and damaged freight and related documentation for customer resolution
Skills Needed to be Successful as a CSR:
- Ability to communicate effectively with carriers, customers, employees and management
- Proven ability to multitask and prioritize workload in a fast-paced environment
- Outstanding attention to detail
- Experience with Microsoft Office suite
- Excellent verbal and written communication skill
- Previous experience in a customer service role
The Interview Process:
We are committed to being thorough and efficient in all of our processes, including our interview experience. All of our positions will have a brief screening call between you and our HR department. Assuming that call goes well, we will invite you to an onsite interview to meet with the team. If it's a fit for all, we will extend you an offer as soon as possible.
Diversity at Porter Logistics
At Porter Logistics, we are committed to creating a diverse and inclusive workplace. We believe that a variety of perspectives enriches our team and drives innovation. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as defined by applicable law. We encourage all qualified individuals to apply and join us in our mission to provide top-tier supply chain solutions.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Atlanta, GA 30336 (Required)
Work Location: In person
Salary : $18 - $20
