Senior Director of Operations

Overview

We are Porter, a progressive venture from the One Workplace family headquartered in Seattle, Washington. We’re here to create thoughtful human-centered spaces that foster meaningful relationships through collaborative design so that employees can work their best. We’ve worked with leading global and local companies to transform and design spaces to promote productivity and creativity. We are driven by radical hospitality, the act of going beyond what is required to add sincerity and integrity to all our work.

We are committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Compensation range: $120,000-$130,000/annually Management Bonus

Location: Seattle

Benefits:

• 15 days of PTO
• 8 Paid holidays
• Medical/Dental/Vision Insurance
• 401k Employer Match
• Wellness App with reimbursement of up to $500/year
• Profit Sharing
• Porter team bonus 

Position Summary

We are looking for a passionate and strategic Senior Director of Operations to oversee the performance and growth of our spaces. This role is ideal for a dynamic leader with experience in multi-unit café or restaurant operations, dedicated to delivering exceptional guest experiences, streamlining operational efficiencies, and driving profitability. 

As a key executive team member, you will lead operations, ensure brand consistency, develop scalable processes, and build high-performing teams. Your expertise will be crucial in expanding our café presence while maintaining a strong company culture and customer-centric approach. 

Essential Functions 

To perform this job successfully, the Senior Director of Operations must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  

Operational Leadership 

• Oversee daily operations across multiple locations, ensuring seamless service and operational excellence. 

• Develop and implement best practices for store operations, including workflow efficiency, inventory management, and customer service standards. 

• Monitor outlet performance through regular site visits, coaching managers on operational improvements and team leadership. 

• Ensure compliance with food safety, health regulations, and brand standards. 

Financial & Performance Management 

• Own the financial success of the spaces, driving revenue growth, cost control, and overall profitability. 

• Develop and manage budgets, forecasts, and P&L reports, ensuring financial goals are met. 

• Identify opportunities to optimize labor, supply costs, and pricing strategies while maintaining quality and service excellence. 

• Analyze sales trends and implement strategies to increase average ticket size, customer retention, and efficiency. 

Guest Experience & Brand Standards 

• Elevate the customer experience by ensuring high standards of service, product quality, and store atmosphere. 

• Implement training programs to enhance product knowledge, and hospitality culture. 

• Monitor customer feedback, online reviews, and operational metrics to drive continuous improvement. 

• Work with marketing teams to develop promotions, seasonal offerings, and community engagement initiatives. 

Team Development & Leadership 

• Lead, mentor, and develop a high-performing team of café managers and staff, fostering a positive and collaborative work culture. 

• Create and implement leadership development programs to build future café leaders from within the organization. 

• Establish clear goals, performance metrics, and accountability measures for teams. 

• Oversee staffing needs, recruitment, and retention strategies to ensure smooth operations. 

Strategic Growth & Expansion 

• Partner with executive leadership to develop strategies for scaling café operations, opening new locations, and enhancing brand presence. 

• Identify new revenue opportunities, including catering, online ordering, and strategic partnerships. 

• Stay ahead of industry trends, customer preferences, and technology innovations to maintain a competitive edge. 

• Develop relationships with vendors and suppliers to ensure quality, consistency, and cost-effectiveness. 

Knowledge, Skills, and Abilities  

• Excellent oral and written communication and organizational skills. 

• Excellent interpersonal skills with the ability to work as a team with internal departments, external vendors, suppliers, and customers. 

• Professional demeanor and appearance with ability to handle confidential issues with discretion. 

• Self-motivated and able to make decisions and exercise prudent judgement with minimal guidance. 

• Ability to work under pressure and to prioritize workload, adapt to changing priorities, and meet aggressive deadlines. Ability to see the big picture. 

• Ability to create and manage an event from the planning stages through clean up while staying within budget. 

• Knowledge of Microsoft Office programs with ability to learn in house programs. 

Education/Experience 

• 8 years of leadership experience in multi-unit café, quick-service, or hospitality operations. 

• Strong background in café or restaurant management, including financial oversight and P&L management. 

• Passion for specialty coffee, food quality, and creating an outstanding customer experience. 

• Experience scaling operations and implementing systems for efficiency and consistency. 

• Strong leadership, communication, and problem-solving skills. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Proficiency in inventory management, scheduling, and POS systems. 

• Bachelor's degree in Business, Hospitality, or a related field (preferred but not required) 

Salary : $120,000 - $130,000