Tomorrow Theater Lead Concessions Attendant (Full-Time)

Job Description

PAM CUT // Center for an Untold Tomorrow invites applications for the position of Tomorrow Theater Lead Concessions Attendant. This role is the first point of contact for visitors in regards to Concessions at the Tomorrow Theater. Responsibilities include set-up and closing procedures, menu development, inventory management, serving food and beverages, process sales transactions, and addressing general inquiries.

Duties & Responsibilities

• Provide support to the Operations Manager in day to day operations
• Oversee in the set-up and closing procedures of the concession stand
• Taking inventory of supplies and equipment, and ensuring product counts are correct before, during, and after events
• Assist with ordering supplies
• Provide exceptional service to visitors and uphold an environment that is welcoming, friendly and approachable
• Prepare and serve food and beverages to customers
• Operate the point of sale (POS) system and handles transactions
• Perform cash drawer reconciliation at the beginning and end of each shift
• Proactively interact with guest by providing information regarding concession items, films, and events
• Keep the concessions area clean, sanitary, and safe in compliance with OSHA and Health Department regulations. Cleaning the auditorium between events, disposing of trash and recycling
• Perform basic maintenance on machines and equipment, as needed
• Maintain concession stand records with information on products used and food served to customers
• Complete inventory sheets daily, noting supplies that need to be replenished
• Check customers' identification and confirm that they are of legal drinking age

Secondary or Additional Responsibilities

• Assist Operations Manager with menu and drink development
• Assist with training and onboarding Concessions Attendants
• Collaborate with the management team to implement and improve processes
• Adhere to company standards and service levels to increase sales and minimize costs
• Performs other related duties as assigned

Supervisory Responsibilities

• No supervisory responsibility

Institutional Responsibilities

• Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability
• Contribute to and support the Museum's strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access
• Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
• Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
• Promote equity and inclusion goals and have a “people first” mindset

Required Knowledge & Skills

If you have any questions along the way including wanting to talk about a non traditional career background, please reach out to HR.

• Experience working in high volume, fast paced environments
• Enthusiasm for helping people
• Excellent communication skills
• Comfortable with presenting information and making announcements to large and small groups of people in a public setting
• Be respectful of diverse identities
• Comfortable with and desire to engage with all visitors
• Identify and positively resolve visitor issues in the moment; strong decision making and judgment skills necessary
• Knowledge of unconscious bias and awareness of microaggressions and de escalation techniques
• Must use discretion with confidential information

Education, Formal & Informal Experience, Training Required, Certification, Etc.

• High school diploma or GED and or 2 year previous experience in a high traffic customer service setting; hospitality, retail, attractions or cultural organizations, or equivalent combination of education and experience
• Valid OLCC permit and Food Handlers preferred
• Experience with point of sale systems and cash handling

Job Conditions

• Schedule/Hours: Wednesday to Friday from 4:00pm - 10:00pm and Saturday to Sunday from 2:00pm to 10:00pm (Days and hours subject to change based on business need)
• This position requires working weekends, occasional holidays, evenings and special events as necessary
• Works with technology to facilitate the check out process and provide customer service, including computers, ipads, scanners, two-way radios and headsets
• Works directly with the public
• Staff may occasionally appear in photos or videos shared on social media, as the venue is a public space

Physical Activities

• Remaining stationary for prolonged periods of time
• Occasionally lift, carry, push, or pull up to 50–160 lbs, with or without assistance. Employees are expected to prioritize safety, use sound judgment when lifting, and seek help from others or use equipment as needed. Large kegs can be moved with assistance
• Frequent typing and repetitive motion on point of sale system
• Frequent communicating with visitors and staff
• Frequent reaching and grasping for objects such as popcorn, drinks, and credit cards
• This is not a complete representation of all physical requirements

Benefits

• This role is non-exempt/hourly and full-time
• Budgeted compensation is within pay grade D ($18.31 min - $21.05 mid - $23.81 max), depending on experience
• Shift differentials, for hourly/non-exempt staff, for hours worked onsite within:
  • Evening hours (6:00pm-12:00am) will be paid an additional $1.00 per hour
  • Night hours (12:01am-6:00am) will be paid an additional $2.00 per hour
• Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
• Paid time off: 7 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave
• Monthly Museum contribution for public transit, parking, or bike to work plan
• Museum admission & lectures, programs, and gift shop discounts
• R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations

Application Process for the Tomorrow Theater Lead Concessions Attendant

Apply online at: www.portlandartmuseum.org/careers, to create a profile.

In order to be considered eligible, submissions require a resume, four references, and all application questions answered. Incomplete applications will not be considered.

Closing date: Open Until Filled

Company Description

Equal Opportunity & Accessibility

The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.

The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at hr@pam.org or 503.276.4358.

The Portland Art Museum and PAM CUT // Center for an Untold Tomorrow, are thrilled to announce the Tomorrow Theater at 3530 SE Division Street in Portland. Opened in late fall 2023, the Tomorrow Theater offer robust, participatory programming, serving as a model, both locally and globally, for the future of media arts and cinema. The space will function as a creative hub for artists and audiences not content to be contained to a single medium or art form.

Located in the heart of Southeast Portland, the Tomorrow Theater will devote its nearly 9,000 square feet to the celebration and expansion of cinematic storytelling and new media, in a community becoming increasingly recognized as an eclectic artistic and cultural hub. By offering even more opportunities for the public to connect with media arts, the theater reflects the PAM CUT ethos to reimagine for whom, by whom, and how cinematic stories are told and connect with new audiences in fresh ways. Through screenings, exhibitions, performances, and interactive programs, the Tomorrow Theater will further PAM CUT’s mission to advance media arts in all its forms.

Each evening will bring something different, through a variety show approach that incorporates at least two distinct art forms simultaneously. Embracing cinematic storytelling in all its forms – from film and series to animation and gaming, plus XR, performance, and audio stories too – the events and happenings will be as varied as the artists and audiences colliding on any given night. The Tomorrow Theater will showcase a broad range of mixed media arts that cannot be experienced anywhere else in the state, closely developed with artists and partners based in the Pacific Northwest and from around the world.