What are the responsibilities and job description for the Phone Operator position at Portland Diabetes & Endocrinology Center P.C.?
PDEC is a local endocrinology clinic comprised of 9 providers specializing in endocrine issues. We are seeking a full-time operator/scheduler to join our team. This position is remote, with some in person training upon hire.
Responsibilities for this position may include, but are not limited to:
- Answering incoming calls
- Scheduling/rescheduling patients
- Fielding questions and directing patients to appropriate dept
- Creating tasks and sending messages to the appropriate dept or provider
Qualifications:
- Experience in a medical setting
- Superior customer service skills
- Ability to empathize with others in stressful situations
- Excellent computer skills
- Navigate computers and feel confident in learning new software
A successful candidate must be able to communicate effectively, be organized, possess excellent time management, superior customer service skills, & high attention to detail.
Must be available to work Monday, Wednesday, Friday 8:15 AM-4:30 PM. Lunch from 12:30 to 1:30 while phones are off.
We offer a comprehensive benefits package (including medical, dental, vision, 401K, & Paid Time Off).
How to Apply:
If you are qualified and would like to be considered for this position, please complete our quick application.
Pre-Employment Screening:
This position is subject to a pre-employment criminal background check.
We are an equal opportunity employer. PDEC prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical Setting:
- Clinic
Schedule:
- 8 hour shift
- Day shift
- No weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- 3CX Phone System: 1 year (Preferred)
- Phone triage: 1 year (Required)
Work Location: In person
Salary : $17 - $19