What are the responsibilities and job description for the Escape Room OPERATIONS MANAGER position at Portland Escape Rooms?
ESCAPE ROOM OPERATIONS MANAGER
*A short note or message about your interest in this specific job will greatly impact your chances of getting an interview*
If you could open a door for someone and show them a fantastic world for them to explore for an hour, what kind of world would it be? An old west saloon? An underwater city? A destroyed lab with a ravenous zombie? Can you tailor that experience for someone, making sure that the promise of their adventure is complete in every way, taking their breath away in wonder?
At Portland Escape Rooms we create the worlds and adventures behind those doors for our guests to experience first-hand and share in their excitement, joy and fun. Our detailed sets are filled with props, puzzles and characters for our guests to interact with to complete all the challenges in the room in under an hour.
We are looking for a creative, detail-oriented and quality-focused individual who contributes to our guests finding that excitement and wonder through ensuring quality control of the rooms and moderator-guest interactions.
Whoever fills this role will be responsible for managing the day-to-day operations of Portland Escape Rooms including moderator scheduling, customer service and driving continuous improvement in our performance so that our guests are always delivered an enchanting experience.
Job Responsibilities (Partial List):
- Staff Scheduling
- Manage the booking software, waiver software, game master software
- Customer Service (phone/email/social media; schedule adjustments)
- Emergency Handling (negative reviews, assisting on-site, location closing cancels/reschedules)
- Game Master for customer events
- Payroll
- New employee hiring and training.
- Safety Committee Member (set up, participation, scheduling of next meeting)
- Attend Management Meeting
- Maintain Online Listings (respond to reviews, put in holiday hours, respond to social media comments/messages)
- Errands (water coolers, timing sheet refill, supplies, online supplies, cash)
- Summarize Escape Room Data
- Seek out ways to improve the company and profitability
Much of this work can be done remotely, but we will require the operations manager to be onsite at both of our locations for some shifts each week.
Compensation
Full Time, salaried position, $59k/yr starting
2 weeks Paid vacation
Flexible Work Schedule
Candidates must be 18 years or older.
Candidates who write cover letters or a short note to let us know why they're interested in the position gain the most notice. We love seeing an example of your enthusiasm for puzzles or helping people!
Job Type: Full-time
Pay: From $59,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $1,000 - $59,000