What are the responsibilities and job description for the Inside Sales & Operations Coordinator position at Portland Internetworks?

Job Description

Salary : Depends on experience

Were growing and looking to add a superstar to our sales team in the role of Inside S ales & Operations Coordinator !

What is an Inside Sales & Operations Coordinator, you ask?

This isnt just a sales admin jobits your chance to bridge the gap between sales, technology, and client solutions. Youll be the go-to expert for assisting clients and our internal team in selecting the right IT hardware, understanding different service options, and ensuring smooth, efficient sales processes. If you thrive in the world of technology, enjoy explaining product differences, and love being a part of sales success, this role is for you.

About Portland Internetworks :

Founded in 1997, Portland Internetworks is a managed IT services provider thats all about keeping businesses connectedwhether through technology, teamwork, or sharing a laugh over kombucha on tap. We power over 200 small businesses and non-profits with managed IT services, projects, procurement, and professional services.

Our secret? A culture thats equal parts flannel-clad friendliness and cutting-edge technical expertise. Think of us as IT superheroes without the capes (though we might consider capes if theyre client-approved).

So, what does an Inside Sales & Operations Coordinator actually do ?

Think of this role as part sales advisor, part product specialist, and part deal facilitator. Youll be responsible for :

Technology & Product Consultation : Helping clients and our sales team understand the differences between laptops, servers, and IT services like Dell warranties and Microsoft licensing. Youll recommend the right solutions based on a business' particular needs.
Sales Process & Quoting : Creating accurate quotes and proposals, ensuring all specs and service options are clearly outlined, and the "I's" are dotted and "T's" are crossed.
Upselling & Solution Building : Identifying opportunities for clients to upgrade or optimize their IT infrastructure and making recommendations that align with their business goals.
Vendor & Partner Engagement : Working with vendors to secure the best pricing, register deals, and integrate new offerings.
Agreement Renewals & New Contracts : Managing renewals, ensuring seamless transitions, and keeping everything organized for sales success.
Sales Order & Invoice Processing : Ensuring completed sales orders and projects are correctly invoiced and procured.
Urgent Order Coordination : Acting as the go-to person for time-sensitive orders, keeping clients, Client Account Managers, and our Service Team in sync.
Process & Sales Support : Maintaining quoting templates, assisting Client Account Managers with product research, and participating in regular sales training to stay sharp.
Collaboration : Partnering with our Account Management and Sales teams to build out hardware and agreement proposals. Then, when the deal's closed, making sure our Procurement and Project teams have everything they need to bring the dream to life .

What You Bring to the Table :

Must-Haves :

Experience in IT sales support, technology procurement, or sales coordination

Strong knowledge of laptops, servers, networking gear, and IT services (We work closely with Dell, Microsoft, Cisco, and more.)

An eagle eye for details because accuracy matters when handling agreements and sales orders.

Comfortable interacting with clients Youll be guiding them through technology decisions.

A sales-oriented outlook You recognize opportunities to improve a deal and help clients make informed choices.

Process-driven and organized You love efficiency and keeping things on track.

Tech-savvy mindset If you know Quoter, ConnectWise, or Cisco / Meraki, great! If not, we'll teach you.

The Icing on the Cake :

Experience in IT sales, procurement, or solutions consulting

Familiarity with vendor deal registrations and procurement workflows

A knack for improving processes and driving efficiency in sales operations

A Day in the Life at Portland Internetworks :

As an Inside Sales & Operations Coordinator, your day might include :

Walking a client through the differences between two Dell laptops and helping them choose the best fit.

Finalizing a hardware quote and answering follow-up questions from a Client Account Manager.

Securing special pricing with a vendor for a key client deal.

Coordinating with procurement to ensure a clients urgent order arrives on time.

Attending a sales huddle to discuss upcoming deals and product changes.

Wrapping up the day with a kombucha or cold brew in our collaborative office space.

Its fast-paced, tech-focused, and incredibly rewarding. Think of it as sales without the pressure of cold calling. Youre the bridge between sales, service, and procurement, making sure everything flows seamlessly.

Why You'll Love Working Here :

Perks of the Job :

Competitive salary incentive-based bonuses because youre worth it.

Industry-leading PTO even superheroes need to recharge.

Rich and flexible medical, dental, and vision plans.

401(k) with employer match.

Paid Volunteer Time Off (VTO) because making the world better is part of the gig.

Professional certifications and continuing education opportunities from gold-standard partners like Microsoft, Cisco, and Dellstay sharp, stay awesome.

Culture :

Team bonding : Trivia nights, bowling, camping trips, legendary holiday parties, and more.

Learning opportunities : Lunch-and-learns, certifications, and hands-on experience with cutting-edge tools.

A work environment where camaraderie is just as important as technical know-how. Youll work with a supportive, lively group of people who youll truly want to be spend your workdays with.

If you did a happy dance or got joyful goosebumps while reading this posting, its time to apply!

Next Steps :

If this sounds like your dream role, send us :

Your resume. (Bonus points for links to profiles, sites, or stories which demonstrate your value or personal brand LinkedIn, or others.)

A cover letter that includes :

A reference to the Inside Sales & Operations Coordinator position.

A paragraph (or two) describing why youre the perfect fit for this role

Shares your excitement about creating connections and solving IT challenges.

What to Expect in the Hiring Process :

A quick one-way interview where youll answer a few pre-selected questions (easy and helps us see whos serious).

An in-person interview where well explore your sales strategy, problem-solving abilities, and approach to client relationships.

A criminal background check. Peaceful protests from your hippie days? Cool. Serious offenses? Not cool. Overthrowing the dictator of a developing nation? Probably cool.

A review of your driving history. If you have a history of dangerous driving, we may not be able to hire you. This role involves visiting client sites and lots of lunch meetings, so getting yourself and others there safely is key.

Thank you for your interest in working with us. We genuinely hope to meet you soon!

Portland Internetworks is committed to providing an inclusive and welcoming environment for all members of our team. We do not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.

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