What are the responsibilities and job description for the Retail Assistant Store Manager position at Portland Leather Goods?
We love people, and people love, Love, LOVE our bags. We are CUSTOMER OBSESSED. We strive to provide a customer journey that is determined by each individual Customer's needs.
Our shared values of Integrity, Empowerment, Trust, Versatility, Respect, and Empathy define who we are and are required in every Customer and Team interaction. We need retail leaders who can lead teams with the same passion and commitment! Our customers have built a vibrant community online, and we want to welcome them into our stores with that same great energy! As the Retail Assistant Store Manager, you will help forge lasting memories with our customers, support the retail team on a daily basis, and assist with all operations. Our ideal candidate will have an optimistic outlook and know how to encourage and foster a positive work environment. It sounds simple, but it’s a high bar because our customers are freaking amazing! If this sounds like you, we would LOVE to hear from you!
This position will be at our NEW location in the Houston Memorial City Mall! This is a full-time position that will work up to 40 hours a week and will be available to work over the weekend. Additional hours may be required during peak seasons. If this sounds like the perfect fit for you, tell us more in your cover letter!
Profile Summary:
The Assistant Store Manager assists the Store Manager with the total relationship between Portland Leather Good’s retail store/eCommerce platform and its Customers. The Assistant Store Manager will work closely with the Store Manager to implement the vision and strategy of the store, and will provide amazing customer service on the sales floor - all while acting as an example to the entire sales team! This role reports directly to the Retail Store Manager.
Primary Responsibilities
- Support the Store Manager in hiring, training, development and motivation of your Team – their success is your success.
- Assistant in organizing, planning and implementing strategy for the retail operation to run smoothly.
- Ensure Teammates are delivering outstanding customer service by teaching, coaching, and leading by example.
- Ensure merchandising and presentation standards are met.
- Build long-lasting relationships and create a lifetime customer following by actively staying on the Customer's journey/agenda.
- Effectively communicate store needs to the Store Manager.
- Coordinate and execute events, sales, and promotions.
- Foster a work environment of positivity and inclusivity.
- Update store displays based on season and inventory needs.
Essential Duties and Responsibilities
- Contributes to an environment of total customer satisfaction by making the Customer's needs the first priority.
- Exerts maximum effort to achieve store sales projections.
- Manages the sales floor.
- Maintains daily focus among all Teammates on Customer first interactions.
- Understands and enforces all store policies and practices. Protects the Company's interests at all times.
- Learn all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, and services.
- Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, teamwork environment.
- Investigates and handles customer complaints quickly, efficiently, and courteously.
- Manages the implementation and administration of all merchandise and advertising programs, merchandise displays, and inventories as directed.
- Maintains a complete knowledge of all Portland Leather Goods promotions.
- Assists in store maintenance, both inside and outside, by delegating or performing these duties.
- Performs other duties as assigned.
Positions Reporting to the role
- Store Associates
Requirements for the position
To fulfill this Customer-centric role, the Assistant Store Manager must possess leadership skills, including:
- Highschool diploma, equivalent or higher
- Minimum of 2 years; experience in retail, store operations, and customer experience
- Possesses a true passion for customer success
- Excellent communication, organizational, leadership, and time/project management
skills - Flexibility in scheduling to meet customer needs with a short turnaround
What we can offer you!
- Hourly pay: $24.00/hour
- Health, dental & vision insurance (75% cost covered by PLG for team member)
- 401(k) after 1 year with 4% company match
- Discounted pet insurance
- Holidays (including 1 floating holiday), vacation & sick time
- Store discount
- Dynamic & collaborative team environment
About Portland Leather
We have come a long way since the garage days! Portland Leather Goods was established in early 2016 by our founder Curtis Matsko. Before Portland Leather Goods, you couldn’t find a simply designed, affordable bag made from high quality full–grain leather. Even if the aesthetic and the price were right, the leather felt and looked cheap, or worse, it wasn’t even real leather! In order to get a beautiful full grain leather bag, you had to spend a fortune. We’re proud to make a leather bag with classic appeal at a price everyone can feel good about.
At Portland Leather Goods, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status. We welcome applicants from all backgrounds to join our team.
Check us out at portlandleathergoods.com @portlandleather
Salary : $24
