Part-Time Gallery Ambassador

Position Summary:

Gallery Ambassadors are vital to protecting the artwork and providing an exceptional visitor experience at the Portland Museum of Art (PMA). By ensuring safety and accessibility, this role supports PMA’s mission of enriching lives through art.

Job Functions:

1. Museum Safety and Art Protection
   1. Patrols galleries to ensure the safety and preservation of artworks from visitor-related risk.
   2. Monitors visitor traffic to maintain orderly and safe navigation through the gallery spaces.
   3. Enforces the PMA’s guidelines and safety protocols.
   4. Responds promptly to emergencies, including fire, evacuation, and medical situations.
   5. Attentive to visitor inquiries, feedback, and concerns.
   6. Reports safety and artwork incidents.
   7. Assists in maintaining clean, uncluttered, and hazard-free public spaces.

1. Visitor Engagement and Experience
   1. Provides information about museum exhibitions, programs, and events.
   2. Promotes the PMA's additional offerings such as the museum store and café.
   3. Engages in gallery programming and provides educational resources to visitors.
   4. Attends trainings, meetings, exhibitions, and preview walkthroughs.
      
      
2. Interdepartmental Collaboration
   1. Collaborates on special projects, as needed.
      
      

Supervisory Responsibilities:

None.

Qualifications:

• High School diploma or equivalent required.
• 1–3 years of education, hospitality, retail, or visitor services, preferred.
• A combination of related education, certifications, and experience may be considered.
• Knowledge of safety protocols, emergency response procedures, and incident reporting, preferred.
• Familiarity with museum operations and program support, preferred.
• Multi-lingual, preferred.
• CPR and First Aid certification, preferred.

Skills and Competencies:

• Adaptable and flexible, able to adjust to varying situations and audiences.
• Proficient in using computers, digital devices, and basic software applications.
• Remains calm and effective under pressure, handling challenges professionally.
• Strong customer service and interpersonal skills for engaging with clients and teams.
• Demonstrates a willingness to learn and develop new skills to enhance performance.
• Handles sensitive and confidential information with discretion and professionalism.

Standards of Excellence:

• Strives to maintain a friendly and welcome attitude toward all.
• Builds positive relationships through kindness, respect, and attentiveness.
• Respects and is sensitive to diverse cultures, orientations, and perspectives.
• Supports inclusivity by promoting equity and addressing barriers.
• Communicates effectively and professionally.
• Adheres to the PMA brand charter and style guide.
• Delivers exceptional customer service in all visitor areas.
• Works collaboratively to achieve common goals.
• Inspires and motivates others.
• Demonstrates responsibility, reliability, and ethical behavior.
• Always follows safety protocols and procedures.

Other Requirements:

• Successfully pass a background check and any required pre-employment screenings.
• Flexibility to work evenings, weekends, and holidays as needed to support programs and events.
• Infrequent local travel to support programs and events or training.

Working Conditions and Physical Demands:

Work Environment: In-person at the PMA or affiliated sites, covering public internal and external areas.

Physical Demands: Extensive standing and walking; clear verbal communication; occasional lifting up to 30 lbs.

Exposures: Fluctuating noise levels; large crowds; outdoor exposure during events..

Other Duties as Assigned:

This job description outlines the primary duties, responsibilities, and expectations for this role. However, the employer reserves the right to modify or update job functions as needed to meet evolving business needs, with or without notice.

Equal Opportunity Employer:

The PMA is committed to diversity and is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, age, sex, sexual orientation, disability, veteran status, whistleblower status, familial status, gender identity or expression, genetic information, or any other legally protected characteristic.

In accordance with the Americans with Disabilities Act (ADA) and the Maine Human Rights Act, the PMA provides reasonable accommodations for qualified individuals with disabilities unless doing so would result in undue hardship. This policy covers all employment practices, including the application process. For accommodation requests, please contact the PMA’s Human Resources department.