Part-Time Security Associate

Department:                    Museum Experience and Safety

Reports To:                       Manager of Safety and Security

Pay Grade:                        C                                                          Union:                 SPFPA

GENERAL SUMMARY:

Under the general supervision of the Manager of Safety and Security, the Security Associate ensures the security and safety of the Portland Museum of Art’s (PMA’s) personnel and visitors, the museum’s collection, and the physical campus. The Security Associate performs a variety of security and security-related duties, provides information and assistance to museum visitors, and directs visitors and staff during emergency situations.

ESSENTIAL JOB FUNCTIONS:

• Performs a variety of security and security-related duties, according to established schedules and standard operating procedures, to prevent and deter theft and damage to the collection, exhibits, and other museum property by the public, staff, and elements.
• Protects museum property, visitors, and staff and maintains order by patrolling all assigned areas within the museum and on museum grounds to observe, caution, instruct, document, investigate, report, and correct activities.
• Maintains consistent and alert attention while observing and monitoring all assigned areas and implements the museum’s security and safety policies to ensure compliance while maintaining a courteous and professional attitude.
• Promptly responds to security emergencies, medical emergencies, and other urgent situations, communicating with security and emergency personnel as needed. Promptly responds to emergency situations such as fire, evacuation plan implementation, or employee/visitor injuries according to established protocols, including direction of personnel and patrons to ensure orderly evacuation of the museum.
• Provides general customer service to museum patrons, including greeting, giving directions, and providing information about the museum’s exhibitions, collection, and programs supporting the museum’s goal of enhancing relationships with constituents.
• Maintains knowledge of the museum precinct for effective response in case of alarms and/or emergencies.
• Performs special projects and other related duties as required, directed, or as the situation dictates.

OTHER DUTIES AS ASSIGNED:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.?

SUPERVISORY RESPONSIBILITY:

None.

EDUCATION & EXPERIENCE:

High School diploma or equivalent with one to three years of security experience preferred, including customer service experience.

QUALIFICATIONS:

• Strong interpersonal and written and oral communication skills.
• Ability to stay calm and focused and to respond effectively during emergencies.
• Ability to work independently with limited supervision.
• Ability to work cooperatively and productively with coworkers.

GENERAL EXPECTATIONS:

• Communicates and works effectively with staff, volunteers, and visitors; exercises tact and diplomacy at all times; and represents the museum in a positive and professional manner.
• Demonstrates awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds, and orientations. 
• Fosters relationships and builds philanthropy with patrons at the PMA, as defined by displaying behavior that welcomes all individuals contacted in the course of work. This may include answering questions, utilizing approachable body language such as smiling and making eye contact, thanking people for visiting the PMA, and other open and engaging behavior on a daily basis.
• Friendly, courteous, empathetic, and engaging presence with all museum visitors and staff, including those of all abilities, age, and backgrounds. 
• Models exceptional customer service for all visitor locations, including gallery spaces.
• Supports programmatic initiatives related to PMA’s multifaceted inclusivity and diversity action plan, designed to promote inclusiveness, prevent discrimination, and create an organization that challenges and changes practices that present barriers.
• Complies with all PMA safety rules and procedures.

OTHER REQUIREMENTS:

• Ability to pass a criminal background check.
• Prompt attendance at the workplace is required.
• Must be available to work weekends, evenings, overtime, and holidays as needed. 
• On-call as assigned to respond to burglar and fire alarms or other emergencies.

WORKING CONDITIONS & PHYSICAL DEMANDS:

Work is performed in a museum setting, including working outside in all weather conditions.  Some work is performed in a normal office environment not subject to extremes of noise, temperature, odor, etc. 

Work involves regular contact with risky situations and disruptive or aggressive individuals.  Work involves extended periods of standing and/or walking and may require lifting and moving of heavy objects.  Must be able to patrol building and grounds and operate in emergency situations.  Occasionally exposed to toxic fumes and loud noises. 

Operates computer, printer, photocopier, typewriter, postage machine, cash register, and other office equipment.  Uses and/or operates various security equipment and devices, including two-way radio, intercom system, camera system, keypads, safe, PA system, alarm systems, flashlight, keys, AED, CPR mask, and PA system. 

EQUAL OPPORTUNITY EMPLOYER:

The PMA is an equal opportunity employer and values diversity at our museum. We do not discriminate on the basis of race, color, religion, national origin, ancestry, age, sex, sexual orientation, physical or mental disability, veteran status, status as a whistleblower, marital status, gender identity or expression, genetic information, or any other basis prohibited by applicable law.

Consistent with the Americans with Disabilities Act (ADA) and the Maine Human Rights Act, it is the policy of PMA to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact PMA’s Human Resources at 207-699-4072 or masanza@portlandmuseum.org.

All requirements and skills are considered to be essential, unless otherwise indicated.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

POSITION DETAILS: