Winslow Homer Studio Tour Guide

Position Summary:

The Winslow Homer Studio Tour Guide provides an engaging and educational experience for visitors at the Winslow Homer Studio and the Portland Museum of Art (PMA). This role involves leading interactive tours, facilitating learning, and ensuring a high level of visitor satisfaction by interpreting the life and artistic practice of Winslow Homer. The guide is instrumental in connecting visitors with art in both the museum galleries and the historic studio setting, enhancing the PMA’s educational mission.

Job Functions:

1. Visitor Engagement and Tour Facilitation
   1. Facilitates guided tours at the Winslow Homer Studio and property, adhering to the educational methodologies of the PMA.
   2. Collaborates with the Safety and Security team to coordinate tour logistics, tour preparation, and to address specific visitor needs.
   3. Engages with diverse audience groups, adapting the tour content and approach to suit differing needs and learning styles.
   4. Uses a variety of educational tools and techniques to enhance visitor understanding and enjoyment.
   5. Continuously improves the tour experience by incorporating visitor feedback into facilitation practices.
   6. Operates interpretive mechanisms and digital devices as needed.
   7. Maintains high safety standards during tours.

1. Professional Development
   1. Participates in ongoing training and professional development to stay informed about best practices in museum education and visitor engagement.

1. Scheduling and Availability
   1. Commits to the Winslow Homer Studio Tour seasonal schedule from May through November.
   2. Ability to work at least two shifts per week, including weekday and weekends.
   3. Prepares for tours lasting approximately three hours, potentially conducting multiple back-to-back tours in a day.
      
      
      
2. Interdepartmental Collaboration
   1. Collaborates on special projects, as needed.

Supervisory Responsibilities:

None.

Qualifications:

• High school diploma or equivalent.
• 1-3 years of experience in teaching, customer service, or a related field, preferably within a museum or educational setting.
• A combination of related education, certifications, and experience may be considered.
• Experience engaging with diverse audience groups, adapting educational content to various learning styles, preferred.
• Experience or interest in visual arts, historical education, or related fields is beneficial.

Skills and Competencies:

• Adaptable and flexible, able to adjust to varying situations and audiences.
• Proficient in using computers, digital devices, and basic software applications.
• Remains calm and effective under pressure, handling challenges professionally.
• Strong customer service and interpersonal skills for engaging with clients and teams.
• Demonstrates a willingness to learn and develop new skills to enhance performance.
• Handles sensitive and confidential information with discretion and professionalism.

Standards of Excellence:

• Strives to maintain a friendly and welcome attitude toward all.
• Builds positive relationships through kindness, respect, and attentiveness.
• Respects and is sensitive to diverse cultures, orientations, and perspectives.
• Supports inclusivity by promoting equity and addressing barriers.
• Communicates effectively and professionally.
• Adheres to the PMA brand charter and style guide.
• Delivers exceptional customer service in all visitor areas.
• Works collaboratively to achieve common goals.
• Inspires and motivates others.
• Demonstrates responsibility, reliability, and ethical behavior.
• Always follows safety protocols and procedures.
  
  

Other Requirements:

• Successfully pass a background check and any required pre-employment screenings.
• Valid State of Maine Class C driver’s license, preferred.
• Travel is occasional for regional trips for specialized training or to support programs and events.
• CPR and First Aid certification, preferred.

Working Conditions and Physical Demands:

Work Environment: In-person at PMA or affiliated sites, covering public and office areas.

Physical Demands: Extensive standing and walking; ability to navigate uneven, rough, or slippery terrain; clear verbal communication; occasional lifting up to 30 lbs.

Exposures: Fluctuating noise levels; crowds; outdoor exposure.

Other Duties as Assigned:

This job description outlines the primary duties, responsibilities, and expectations for this role. However, the employer reserves the right to modify or update job functions as needed to meet evolving business needs, with or without notice.

Equal Opportunity Employer:

The PMA is committed to diversity and is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, age, sex, sexual orientation, disability, veteran status, whistleblower status, familial status, gender identity or expression, genetic information, or any other legally protected characteristic.

In accordance with the Americans with Disabilities Act (ADA) and the Maine Human Rights Act, the PMA provides reasonable accommodations for qualified individuals with disabilities unless doing so would result in undue hardship. This policy covers all employment practices, including the application process. For accommodation requests, please contact the PMA’s Human Resources department.