Assistant Director of CRM Marketing Technology

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Position Details

Proposed Start Date : 12 / 01 / 2024

Classification Title : Communications / Marketing

Rank : N - No Rank

Working Title : Assistant Director of CRM Marketing Technology

Department : 331291 - ADM Marketing & Communications

Position Number : D93390

Representation : UU - Unclassified Unrepresented

Renewable : Renewable

Position FTE : 1

Tenure Status : F - Fixed Term

Position Summary

Brief Description of PSU / School / Dept : Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners.

More than 27,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

For information about Admissions, please visit https : / / www.pdx.edu / admissions /

Position Summary : Under the general direction of the Director of Marketing and Communications, the Assistant Director of CRM Marketing Technology has broad programmatic and technical responsibility for the management, development, direction, and monitoring of Admission integrated communication efforts through the utilization of Portland State University’s Constituent Relations Management (CRM) and Knowledge Base (KB) solutions.

The individual in this role will work across the Offices of Admissions to understand the impact University business practices have on individual student experiences; assist with streamlining communication across units utilizing the CRM / KB; facilitate future business unit adoption and implementation of CRM / KB, and recommend changes to unit business practices that support improved communication with students and lead to enhanced student success.

The Assistant Director supervises a Communications Technologist who executes email campaigns in the CRM and supports campaign analysis.

This is a hybrid position, with the primary work location being onsite with a regular remote work schedule. All staff working remote are responsible for adhering to the university guidelines for remote work , including completion of a remote work agreement .

Minimum Qualifications

• Bachelor’s degree and 6 years demonstrated leadership in an educational setting.
• At least 1 year of full-time experience working in admissions, new student programs, registration or a closely aligned area in higher education.
• Excellent written and verbal communication skills.
• Familiarity and demonstrated use of student information systems / software, preferably in the Slate CRM.
• Ability to independently manage and implement complex projects and business solutions with broad scope and impact and handle multiple demands, priorities and / or deadlines simultaneously.
• Ability to formulate and implement strategic / innovative approaches and solutions to complex issues (administrative and technological).
• Experience supervising employees : organize, train, instruct, and evaluate the productivity and performance of employees and analyze individual situations and take corrective action.
• Demonstrated ability to work independently, with significant autonomy, and exercise a high level of independent thinking, creativity, and innovation.
• Experience interpreting and implementing complex system-wide and campus policies.

Preferred Qualifications

Key Cultural Competencies

Environmental Stewardship

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days / Hours

Monday - Friday, 40 hours / week, schedule to be determined

Total Compensation Range & Benefits Statement

Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity.

The starting annual salary for this position will be between $50,148 and $65,000.

An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools . Please visit our total compensation calculator to see the full value of our benefits package .

Application Instructions

Additional Information :

Please list the names, telephone numbers and email addresses for three professional references.

Does this position require the employee to drive a motor vehicle? No

Background Check Required : Yes

If you have questions : Please email admissions@pdx.edu

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Salary : $50,148 - $65,000