What are the responsibilities and job description for the Account Executive, Ticket Sales position at Portland Thorns?
THE ROLE:
As a member of the Portland Thorns Ticket Sales Team, the Account Executive of Ticket Sales is responsible for the sales and service of the Portland Thorns Annual Membership products that include Premium and non-premium Annual Memberships, Suites, and Group tickets as well as any prorated seat package offered for the Portland Thorns at Providence Park.
The Ticket Sales Account Executive will be responsible for generating new sales through outbound prospecting, inbound calls, and referrals that pertain to the Seat products (Premium and non-premium Annual Memberships, Suite, Group tickets, and any prorated ticket plans). This position will receive supervision from the Director of Ticket Sales & Service with the expectation to make excellent front-line customer service decisions pertaining to the sales and service of Premium and non-premium Annual Memberships, Suite, Group Tickets, and any prorated ticket plan prospects and current clients.
WHAT YOU’LL BE UP TO:
• Execute effective sales calls and presentations promoting the purchase of the available seating products to meet established sales objectives and goals.
• Direct sales of all ticket products to a wide range of clientele, including but not limited to, corporate executives, businesspeople, soccer fans, and non-soccer fans.
• Prospecting calls are required daily for new business generation.
• Proactively solicit and follow up on any personal sales leads under the guidelines established by supervisors.
• Consistently maintain and generate accurate reports on sales, appointments, and account maintenance.
• Work in conjunction with fellow Sales Team Members to uphold the mandates and ethics of the entire department regarding sales and service objectives.
• Participate in events, promotions, client entertainment, and other activities as required.
• Work closely with the Ticket Operations department to ensure inventory integrity, and high levels of service for all seat holders.
• Work scheduled shifts during Portland Thorns home games and other required team and/or Providence Park events, activities, or functions as required.
• Assist in completing all ticketing contracts and collecting all monies due, including any past monies due.
• Provide problem-solving techniques to assist all customer inquiries and concerns including but not limited to Premium and non-premium Annual Memberships, Group tickets, any partial seat servicing, or individual game ticketing servicing.
• Represent the Portland Thorns and Providence Park in a professional, and ethical manner.
• Other duties as assigned.
WHAT IT TAKES TO BE A THORN:
• Bachelor's degree preferred.
• Minimum of two (2) years of sales experience in sports and/or the entertainment industry preferred.
• Knowledge and efficiency in ticket systems functions (SRO) and database management.
• Seat Geek ticketing & Salesforce CRM system experience preferred.
• MS Word, Excel, PowerPoint, and Outlook computer skills.
• Excellent relationship building and people skills with the ability to interact effectively and professionally, diplomatic and in a mature manner internally and externally.
• An aggressive solicitor of business with drive and initiative to succeed.
• Polished presentation skills, with an ability to think and react to situations confidently.
• Assertive, persistent, results-oriented.
• Understand the importance of working as a team and adhere to department guidelines.
• Ability to work weekends, nights, and holidays as dictated by events.
• Ability to build relationships through strong outbound call prospecting daily is required.
• Excellent written and oral communication skills.
• Bilingual (English/Spanish) a plus.
PHYSICAL DEMANDS AND ENVIRONMENTAL WORKING CONDITIONS:
Will be walking and/or standing on feet for extended periods during soccer matches and events.
BENEFITS:
● Competitive salary and commission structure
● Comprehensive benefits package, including health insurance, retirement plans, and wellness programs
● Opportunities for professional development and career advancement
● Dynamic, collaborative, and fun work environment
● Opportunity to make a meaningful impact and contribute to the growth of women's soccer
The Thorns are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
As a member of the Portland Thorns Ticket Sales Team, the Account Executive of Ticket Sales is responsible for the sales and service of the Portland Thorns Annual Membership products that include Premium and non-premium Annual Memberships, Suites, and Group tickets as well as any prorated seat package offered for the Portland Thorns at Providence Park.
The Ticket Sales Account Executive will be responsible for generating new sales through outbound prospecting, inbound calls, and referrals that pertain to the Seat products (Premium and non-premium Annual Memberships, Suite, Group tickets, and any prorated ticket plans). This position will receive supervision from the Director of Ticket Sales & Service with the expectation to make excellent front-line customer service decisions pertaining to the sales and service of Premium and non-premium Annual Memberships, Suite, Group Tickets, and any prorated ticket plan prospects and current clients.
WHAT YOU’LL BE UP TO:
• Execute effective sales calls and presentations promoting the purchase of the available seating products to meet established sales objectives and goals.
• Direct sales of all ticket products to a wide range of clientele, including but not limited to, corporate executives, businesspeople, soccer fans, and non-soccer fans.
• Prospecting calls are required daily for new business generation.
• Proactively solicit and follow up on any personal sales leads under the guidelines established by supervisors.
• Consistently maintain and generate accurate reports on sales, appointments, and account maintenance.
• Work in conjunction with fellow Sales Team Members to uphold the mandates and ethics of the entire department regarding sales and service objectives.
• Participate in events, promotions, client entertainment, and other activities as required.
• Work closely with the Ticket Operations department to ensure inventory integrity, and high levels of service for all seat holders.
• Work scheduled shifts during Portland Thorns home games and other required team and/or Providence Park events, activities, or functions as required.
• Assist in completing all ticketing contracts and collecting all monies due, including any past monies due.
• Provide problem-solving techniques to assist all customer inquiries and concerns including but not limited to Premium and non-premium Annual Memberships, Group tickets, any partial seat servicing, or individual game ticketing servicing.
• Represent the Portland Thorns and Providence Park in a professional, and ethical manner.
• Other duties as assigned.
WHAT IT TAKES TO BE A THORN:
• Bachelor's degree preferred.
• Minimum of two (2) years of sales experience in sports and/or the entertainment industry preferred.
• Knowledge and efficiency in ticket systems functions (SRO) and database management.
• Seat Geek ticketing & Salesforce CRM system experience preferred.
• MS Word, Excel, PowerPoint, and Outlook computer skills.
• Excellent relationship building and people skills with the ability to interact effectively and professionally, diplomatic and in a mature manner internally and externally.
• An aggressive solicitor of business with drive and initiative to succeed.
• Polished presentation skills, with an ability to think and react to situations confidently.
• Assertive, persistent, results-oriented.
• Understand the importance of working as a team and adhere to department guidelines.
• Ability to work weekends, nights, and holidays as dictated by events.
• Ability to build relationships through strong outbound call prospecting daily is required.
• Excellent written and oral communication skills.
• Bilingual (English/Spanish) a plus.
PHYSICAL DEMANDS AND ENVIRONMENTAL WORKING CONDITIONS:
Will be walking and/or standing on feet for extended periods during soccer matches and events.
BENEFITS:
● Competitive salary and commission structure
● Comprehensive benefits package, including health insurance, retirement plans, and wellness programs
● Opportunities for professional development and career advancement
● Dynamic, collaborative, and fun work environment
● Opportunity to make a meaningful impact and contribute to the growth of women's soccer
The Thorns are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
