What are the responsibilities and job description for the Veterinary Customer Service Representative - Specialty position at Portland Veterinary Emergency and Specialty Care?
Join Our Exceptional Team at Portland Veterinary Emergency and Specialty Care (PVESC)!
Are you passionate about providing excellent customer service in a dynamic, growing environment? Do you thrive in a team setting where you can learn, grow, and make a real impact? If so, we’d love to hear from you!
At PVESC, we’re building a supportive community of team members who are dedicated to delivering the highest quality care to our patients and their families. Located in the heart of beautiful southern Maine, PVESC has been a trusted veterinary hospital for years, known for our comprehensive emergency and specialty services.
We are a busy and growing 26-doctor hospital offering specialized care in surgery, internal medicine, oncology, dermatology, neurology, emergency & critical care, and cardiology. There’s no limit to the knowledge you can gain and the success you can achieve with us.
We’re currently seeking a full-time Client Service Representative (CSR) to join our team. As a CSR, you’ll play a key role in supporting our medical team and ensuring that our clients and patients receive exceptional care. We’re looking for someone who is friendly, detail-oriented, and eager to contribute to a positive, solution-focused environment.
Why PVESC?
We believe in building long-term, successful relationships with our team members. That’s why we offer a competitive compensation package that includes:
- Competitive pay based on experience
- Comprehensive benefits including medical, dental, and vision insurance, life insurance, long-term disability, and more
- Paid time off, paid volunteer hours, and holiday pay
- 401(k) with employer match
- Personal pet discount and Employee Assistance Program (EAP)
- Uniform allowance
- Paid continuing education and professional development opportunities
At PVESC, we value your contribution and encourage you to share your ideas, energy, and creativity to help us grow and succeed. Our collaborative, solution-based approach ensures that everyone is involved in shaping a positive work environment, making it a place where you can thrive and develop your career.
Community Impact:
Our team is passionate about giving back to the community. You’ll have the opportunity to participate in events like Pet Rock in the Park, an annual pet-friendly event in Portland featuring live music, local vendors, and much more.
Requirements:What You'll Do:
- Providing a welcoming environment for clients and patients by delivering exceptional client service
- Answering/responding to incoming communications such as phone calls and emails
- Appointment scheduling and management
- Communicating needs of clients and patients to medical team
- Medical record organization and collection
- Receive and process payments
- Routine office duties such as scanning, faxing, etc.
Who We’re Looking For:
- Experience in customer service is essential; prior veterinary experience is a plus but not required
- A positive, "can-do" attitude and a love for working with people and pets
- Strong communication skills and the ability to work collaboratively with a diverse team
Ready to Make a Difference?
If you're excited to be part of a high-performing team that works together to achieve common goals and make a real difference in the lives of pets and their owners, we’d love to talk with you. Come join our incredible team at PVESC, where every day is an opportunity to learn, grow, and make a lasting impact.
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