Director of Billing

In the maritime industry, where colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations.

Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it's on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations. Where the pulse of global trade meets the precision of maritime excellence, at Ports America, we don't just move cargo; we drive the nation's economic engine!

At Ports America, the Director of Billing is responsible for overseeing all billing functions across our organization, streamlining processes, improving coordination, and enhancing overall efficiency.

Essential Duties:

• Oversee billing operations including invoicing and reconciliation
• Standardize billing processes, creating efficiencies in the billing cycles for operations, while reducing the Days Sales Outstanding (DSO) metric enhancing effectiveness and cash flow positions.
• Lead continuous improvement initiatives related to billing operational efficiencies, including designing and implementing reporting, analytics, and KPIs to ensure billing is accurate and complete.
• Establish robust metrics to monitor staff productivity and quality, setting clear expectations and providing regular feedback.
• Develop a simplified dispute resolution process.
• Ensure timely and efficient resolution of billing discrepancies and disputes by establishing clear protocols and enhancing communication channels
• Oversee the administration and maintenance of billing systems, ensuring they are up-to-date, secure, and aligned with evolving business requirements.
• Implement cross-training programs, to enhance the skill set of our billing team, enabling them to work more effectively and efficiently.
• Lead and mentor a team of billing professionals, fostering a culture of continuous improvement and excellence.

Minimum Requirements (Education, Experience, Certifications):

• Bachelor's degree in accounting, Finance, or related discipline.
• 10 years of experience, with complex billing processes.
• 7 years of progressive management experience preferably in a distributed (multi location) environment
• Strong knowledge of billing principles, practices, and regulatory requirements.

Preferred Qualifications:

• CPA Certification
• Exceptional leadership skills with a track record of managing and developing high-performing teams.
• Analytical mindset with the ability to identify process improvement opportunities.
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams and customers.
• Proficiency in billing software and systems, with a focus on maintaining data accuracy and system integrity

Knowledge, Skills & Abilities:

• Ability to communicate effectively through email or phone
• Ability to work within system interface structure
• Advanced Excel skills
• Ability to perform training with others in department
• Highly organized and able to prioritize workload with minimal direction
• Able to meet deadlines and work in fast paced environment
• Strong customer service to internal and external customers
• Strong analytical skills
• Can function effectively in a team environment

Working Conditions:

• Hybrid Role - 3 days in office/2 from home
• Travel - up to 10%.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

If you require additional information about our comprehensive data privacy policy https://artifacts.portsamerica.com/pdf/Applicant Privacy Notice.pdf, we invite you to contact us via email at human.resources@portsamerica.com.

Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.