What are the responsibilities and job description for the Operations Support Assistant position at Portsdown Group Practice?
Job summary
Are you looking for a part time role with a great deal offlexibility?
Are you meticulous in your attention to detail and enjoyworking to deadlines?
Do you have a passion for improving service delivery andquality improvement?
If so, then we are keen to hear from you for an excitingopportunity within the Operations Team, based at our Kingston CrescentSurgery. As Operations Support Assistant, you will predominantly bedealing with complaints, compliments and patient feedback to thepractice. The post can be demanding at times, but can bring great jobsatisfaction, as you will have crucial input into improving the experiences andoutcomes for our patients.
Main duties of the job
An exciting opportunity has arisen to join the Operations Team, basedat our Kingston Crescent Surgery as Operations Support Assistant!
If you have a passion for finding the root cause of an issue and canmake an unbiased decision from an investigation, then we are keen to hear fromyou.
You will be dedicated to providing a high-quality service and qualityimprovement for patients and their families / carers by supporting the resolutionof concerns and complaints, in line with NHS guidance.
You will be predominantly responsible for dealing with the complaintsand ensuring ongoing communication and effective engagement of all partiesinvolved in the process.
As part of your role, you will also be required to take part inreflective learning and contribute to the smooth running of the Operationsdepartment through administrative support.
The role requiresattention to detail and the post holder must be able to reprioritise theirworkload regularly and proactively. The post can be challenging but is highlyrewarding as you will have crucial input into improving the experiences andoutcomes for our patients and their families / carers. Working closely with theOperations Lead, you will have lots of support and training available to you.
About us
Portsdown Group Practice covers thewhole of Portsmouth from postcodes PO1 to PO7.We operate from 6 surgeries : Cosham Park House (PO6 3BG), Crookhorn Lane(PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO64HJ), and Somerstown (PO5 4EZ).
We are our own Primary Care Network(PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing andextended clinical team overseen by our Clinical Team Manager. The team consistsof Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSKPhysiotherapists, Podiatrist, Dietitian, Social Prescribers and CareCo-ordinators. The Pharmacy team consists of Clinical Pharmacists and PharmacyTechnicians.
The Practice is well established, financiallysecure and successful. Over the last few years, we have earned maximum QOFpoints.
Job description
Job responsibilities
PLEASE ENSURE YOU READ OUR COMPREHENSIVE VACANCY PACK AND JOB DESCRIPTION TO THE RIGHT. THIS WILL PROVDE YOU WITH FURTHER INFORMATION ON THE ROLE, AND ENABLE YOU TO COMPLETE YOUR ONLINE APPLICATION.
Person Specification
Experience
Essential
- Minimum 5 years experience in a work environment
- Experience in dealing with challenging or difficult circumstances that you can evidence in your application
- Significant experience of working in a patient, public or customer facing role.
Desirable
Skills
Essential
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Knowledge
Essential
Desirable
