What are the responsibilities and job description for the Field Technician position at Portside Technology?
Summary: Portside Technology is seeking an energetic, creative, and detail-oriented individual to join a fast-growing local technology services company, on our technology operations team. You will install and and support various infrastructure components, including WiFi, networking, VOIP, access control, and CCTV. This individual will have great communication and documentation skills, with an established knowledge of various technology services and installation best practices..
We are seeking an individual that will;
- Adhere to installation best practices, leveraging existing knowledge of systems and standards
- Respond to network and technology support requests from clients via web-based ticketing system
- Travel to client sites to install, commission, and repair various technology systems
- Mount access points, card readers, CCTV cameras, displays, and other devices
- Pull, terminate, test, and label category (Cat5/6) and composite cabling
- Patch network equipment and devices, and rack-mount various components
- Adhere to design standards and track any field modifications during installation
- Troubleshoot, test, and commission various technologies post-installation
- Call and host video conferences with clients as needed for problem resolution
- Bring a positive attitude each day as a go-to problem solver and subject matter expert.
- Take initiative, as a self-starter, to ensure their own success in this role.
This position will work 40 hours per week, Monday-Friday 9am-5:30pm as a full-time salaried employee. This position will work from HQ at 997 Morrison Dr, Charleston, SC with frequent (daily) travel to client sites both locally and across the country.
Key Technical Competencies:
Systems:
- Productivity Suites
- Office 365
- Google Workspace
- DHCP
- DNS & MX Management
- SMB/FTP and File Sharing
- Active Directory
- Firewall Policy
- Remote Desktop
- HyperV
- Group Policy
Hardware:
- Wireless
- Ruckus
- Meraki
- Cisco Business
- UniFi
- Access Control
- Kisi
- Brivo
- Managed Voice
- Intermedia
- Nextiva
- Net2Phone
- Digital Signage
- Airtame
- CCTV:
- Axis communications
- UniFi
Key Qualifications:
- Highly organized, detail-oriented, creative self-starter
- PC or Mac proficiency (including Google Suite, Microsoft 365, etc.)
- Existing knowledge and proven track record in technical operations
- Excellent communication skills, both verbal and written
- Process-driven and very organized
- Personable, approachable, and a go-to problem solver
- 3 years of relevant experience
- Exhibits Portside Technology Core Values
Benefits:
- 100% employer-paid health insurance for employee and their dependents
- Medical, Dental, Vision
- Paid time off (2 weeks per year)
- Paid sick time (1 week per year)
- Paid holidays (8 dates per year)
- Professional development stipend
- Company credit card for travel and expenses
- A challenging and rewarding work environment
Job Type: Full-time
Pay: $52,300.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Charleston, SC 29403: Relocate before starting work (Required)
Work Location: In person
Salary : $52,300 - $60,000