Help Desk Technician

Job Overview:

We are seeking a skilled and proactive Technical Support Technician to join our team. This role involves providing comprehensive technical support to employees, ensuring smooth operation of hardware, software, and network systems. The ideal candidate will be experienced in troubleshooting Microsoft and Google Workspace, providing user support, and assisting with the installation and maintenance of various IT systems.

Qualifications

• Strong proficiency with Microsoft Office Suite and Google Workspace
• Familiarity with Microsoft 365 Administration
• Strong grasp of networking fundamentals
• Proven experience in technical support or IT helpdesk roles
• Familiarity with networking, hardware troubleshooting, and system maintenance
• Excellent problem-solving, communication, and customer service skills
• Ability to work independently and as part of a team in a fast-paced environment

Benefits

• This is a full-time position with opportunities to grow and advance within the company
• $40 - 48k salary plus excellent benefits

Responsibilities

• We are seeking a skilled and proactive Technical Support Technician to join our dynamic team at an engineering and design firm
• This role involves providing comprehensive technical support to employees, ensuring smooth operation of hardware, software, and network systems
• The ideal candidate will be experienced in troubleshooting Microsoft and Adobe tools, providing user support, and assisting with the installation and maintenance of various IT systems
• Provide technical support for Microsoft 365 Cloud and desktop applications (Word, Excel, PowerPoint, Outlook) as well as Google Workspace Environments
• Troubleshoot hardware, software, and network issues, offering timely resolution
• Assist with the setup, installation, and configuration of desktops, laptops, and peripherals
• Manage and maintain user accounts, permissions, and security settings
• Work closely with the IT team to implement system upgrades and patches
• Document technical issues and resolutions in the helpdesk system

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $40,000 - $48,000