What are the responsibilities and job description for the Renewal Manager position at Portside?
About Portside, Inc.
Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping them streamline and manage all aspects of their day-to-day operations.
Job Summary
We are seeking a highly motivated and detail-oriented Renewal Manager to join our team. This role is critical to ensuring the seamless renewal of contracts for our suite of aviation SaaS products. As a Renewal Manager, you will play a pivotal role in driving revenue retention and growth by managing the renewal process, negotiating multi-year agreements, implementing annual uplifts, and collaborating cross-functionally to deliver exceptional value to our customers.
Key Responsibilities
Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping them streamline and manage all aspects of their day-to-day operations.
Job Summary
We are seeking a highly motivated and detail-oriented Renewal Manager to join our team. This role is critical to ensuring the seamless renewal of contracts for our suite of aviation SaaS products. As a Renewal Manager, you will play a pivotal role in driving revenue retention and growth by managing the renewal process, negotiating multi-year agreements, implementing annual uplifts, and collaborating cross-functionally to deliver exceptional value to our customers.
Key Responsibilities
- Manage contract renewals for all customers across products
- Manage coordination and execution of amendments, renewals, and re-contracts. Handle secondary documentation, such as DPAs, MSAs, and BAAs.
- Ensure timely and accurate execution of the renewal process.
- Build strong customer relationships to drive retention.
- Identify and propose multi-year agreements, expanded contract terms, and identify upselling opportunities
- Lead negotiation of terms and pricing, and collaborate with internal stakeholders (legal, finance, security, deal desk) for compliance and smooth renewals.
- Partner with Customer Success to monitor customer health and renewal risks.
- Work with Finance on revenue forecasts and contract adjustments.
- Keep CRM and contract management systems up to date.
- Regular reporting on renewal rates, churn, and uplift metrics.
- Analyze trends to improve renewal strategies.
- 3 years in renewal management, sales, or account management (SaaS preferred).
- Experience in aviation or related industries is a plus.
- Strong negotiation and relationship-building abilities.
- Analytical and problem-solving skills.
- Proficiency in tools like Salesforce, Netsuites, Microsoft 365 office
- Excellent written and verbal communication.
- Highly organized with attention to detail.
- Ability to manage multiple priorities in a fast-paced
- Competitive salary and bonus structure.
- Health, dental, and vision insurance.
- Retirement plan with company match.
- Opportunities for professional development and career growth.
