Demo

Customer Service Rep / Front Desk Reception

Porven LTD
San Jose, CA Full Time
POSTED ON 4/21/2025
AVAILABLE BEFORE 6/21/2025
 

Job Title:

Customer Service Representative

Job Category:

Administrative Sales Workers

 

Location:

 

Full Time / Part Time:

Full-Time

 

Department:

Customer Service

FLSA Status:

Non-Exempt

 

Reports To:

 

Salary:

 

 

Benefits:

401K match, 3-tier medical insurance plan, 2 tier Dental insurance plan, Vision Insurance, Pet Insurance, Employer paid life insurance, Critical illness, hospital indemnity & accident insurance, Tuition Reimbursement, PTO

Purpose:

We are seeking a motivated Customer Service Rep to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. You will work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.

General Description:

  • Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking. 
  • Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately.
  • Answer and manage phone calls on a timely basis. 
  • Provide administration and sales support to field sales personnel.
  • Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs. 
  • Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
  • Other duties as assigned. 

General Requirements:

  • 1-3 years of related experience in customer service, preferably in a warehouse or logistics environment. 
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Knowledge of Microsoft Office Suite and experience working with inventory management systems.
  • Ability to work in a fast-paced environment and manage multiple priorities.

 

PHYSICAL (Employee must)

MENTAL (Employee must be able to)

ENVIRONMENTAL (exposed to)

R

Bent/Squat

F

Sit

F

Read

F

Write

R

Excessive noise

R

Crawl/Kneel

F

Stand

F

Comprehend

F

Do algebra

R

Moving machinery, heavy loads

R

Climb

F

Walk

F

Speak

F

Reason/Analyze

R

Marked temperature changes

R

Reach/Stretch

R

Push/Pull

F

Do statistics

F

Other calculations

R

Dust. Fumes, gases, radiation

R

Fine Dexterity

 

Other

 

Other

 

Other

R

Driving motorized equipment/cars

R

Carry/lift Load

Light (up to 25lbs)

 

Other

 

Other

 

Other

     F = Frequently                                                          O = Occasionally                                                          R = Rarely

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Service Rep / Front Desk Reception?

Sign up to receive alerts about other jobs on the Customer Service Rep / Front Desk Reception career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$28,917 - $36,864
Income Estimation: 
$37,876 - $55,679
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$51,050 - $68,081
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091

Sign up to receive alerts about other jobs with skills like those required for the Customer Service Rep / Front Desk Reception.

Click the checkbox next to the jobs that you are interested in.

  • Construction Management Skill

    • Income Estimation: $59,812 - $78,572
    • Income Estimation: $58,049 - $80,226
  • Construction Site Inspection Skill

    • Income Estimation: $57,455 - $76,352
    • Income Estimation: $59,812 - $78,572
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Porven LTD

Porven LTD
Hired Organization Address Boston, MA Full Time
Job Title: Outside Sales Rep Job Category: Sales Workers Location: NH/VT Territory Full Time / Part Time: Full-Time Depa...
Porven LTD
Hired Organization Address Charlotte, NC Full Time
Job Title: Outside Sales Rep Job Category: Sales Workers Location: Full Time / Part Time: Full-Time Department: Sales Tr...
Porven LTD
Hired Organization Address Seattle, WA Full Time
Job Description Job Description Description : Job Title : Outside Sales Rep I Reports To : Sales Manager Compensation : ...
Porven LTD
Hired Organization Address Dallas, TX Full Time
Job Description Job Description Description : Job Title : Product Manager Reports To : Sales Manager Salary : Base Commi...

Not the job you're looking for? Here are some other Customer Service Rep / Front Desk Reception jobs in the San Jose, CA area that may be a better fit.

CUSTOMER SERVICE REP / FRONT DESK RECEPTION

Porcelanosa Group, San Jose, CA

AI Assistant is available now!

Feel free to start your new journey!