Provide after sale technical and administrative support for specific product lines. Troubleshoot issues related to installation, specifications and US compliance. Responsible for a product from ideation and the market assessment phase to engineering, testing and marketing.
General Description :
Train and provide information to sales staff on new products and potential issues related to installation and integration with other products.
Support external customers through and after sale.
Act as main point of contact for factory warranty and refunds.
Document, track, and monitor problems to ensure a timely resolution.
Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share.
Improve customer experience and drive growth.
Develop product pricing and positioning strategies.
Translate product strategy into detailed requirements and prototypes.
Scope and prioritize activities based on business and customer impact.
Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
Represent the company by visiting customers to solicit feedback on company products and services and inventory adjustment.
Requirements :
Requires a BS degree and 5 years of relevant experience.
Robust knowledge of Microsoft Office and versatility to operate different software packages.
Communication skills required, as well as commitment to finding solutions for internal / external customers.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Product Manager?
Sign up to receive alerts about other jobs on the Product Manager career path by checking the boxes next to the positions that interest you.
