Sales Account Coordinator

To manage existing customer and vendor accounts across the entire supply chain, from the purchasing of the material to the shipment of finished goods, and to work together with/support other account coordinators in the management of inventory and development of new customers and vendors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals that have a disability to perform the essential functions.

• Manages and maintains an established customer base.
• Documents customer orders in an accurate and timely manner and provides information as necessary to other departments/individuals within the organization to ensure high-quality customer service.
• Identifies current/potential customer and/or vendor complaints and communicates effectively with colleagues and customers to resolve them according to company policy.
• Keeps management informed of all activity, including timely preparation of reports.
• Monitors and researches market trends and then documents findings to present to colleagues.
• Analyzing the sales numbers by customer, vendor, or material specification in order to forecast future sales and purchasing amounts.
• Contributes to team effort by preparing documents as needed by colleagues.
• Visits customer and/or vendor locations as necessary to maintain effective working relationships.
• Manages time well in order to complete tasks within allotted time. Files necessary documents in a way that allows them to be referenced easily.
• Addresses customer and/or vendors concerns and inquiries in a timely manner.
• Exhibits polite, courteous behavior to customers and coworkers, maintains a neat appearance and possesses strong work ethic and self-motivation.
• Additional duties as requested by Management, such as, but not limited to, community volunteer work, department workshop, and customer events.

Education: Bachelor Degree in Marketing, Business Administration, or closely related field.

Experience: In lieu of a degree, one year of experience in an office setting is acceptable; steel industry preferred.

Computer Skills: Proficiency in Microsoft Office.

Other Skills: Positive attitude, exemplary attendance, and reliable team member.