Renewals Administrator - Venue Engagement (Remote)

This is a part time contracting position that is fully remote and for candidates in US timezones.

About Us

We are growing fast and looking for amazing people to join our team and contribute to our growth!

Working with us is a chance to help bring some of the world's most cutting-edge music and visual experiences to life, in an unconventional company where we respect skill, determination, creativity and kindness above all.

We are driven by:

The desire to be the absolute best in our field.
A passion to join art that improves people's lives with its audiences.
A wish to leave a legacy, and to help others leave theirs.

The Renewals Administrator is a key member of our Venue Engagement team, responsible for managing the monthly renewal process for selected venues, maintaining positive client relationships, and ensuring accurate scheduling. You will act as a point of contact for venues, coordinating contract renewals, addressing scheduling changes, and resolving any issues that arise. With strong organizational and communication skills, you will keep our Airtable database updated, collaborate with the Renewals Manager and VP of Venue Engagement to meet inventory targets, and provide regular progress updates. This role is ideal for a proactive, personable individual who thrives in a fast-paced, remote environment and enjoys building lasting relationships with clients.

Our US partner operation has pioneered the conversion of over 60 US planetariums into pop-up mainstream immersive evening venues, re-imagining what a planetarium can be. Our first two immersive shows Mesmerica and Beautifica are the fastest-selling planetarium shows ever, blowing minds and mending hearts with a potency unique to the immersive medium.

• Renew selected venues monthly as directed by Renewals Manager and VP of Venue Engagement
• Maintain detailed records of all operating and past venues
• Call and email clients to maintain a positive working relationship
• Report any venue concerns to the VE team quickly
• Address any scheduling changes with clients (additional added dates or cancellations)
• Issue booking confirmations for any new dates added or deleted
• Keep Airtable, our online shared database, updated and optimized weekly
• Monitor monthly inventory targets and work with the Renewals Manager and Renewals Scrum Team to book dates accordingly
• Report progress weekly and raise any concerns with available dates or venues that have been unresponsive
• Attend weekly Renewals Scrum meetings and learn the process by which we project demand for tickets in each venue

Skills and qualifications:

• 3-5 years of sales experience
• Knowledge of Google software suite, especially Google Sheets
• Knowledge of Airtable or similar relational databases preferred
• Strong negotiation skills
• Strong people skills: good listener, personable, and compassionate
• Strong communication skills, both written and verbal
• Ability to work as part of a team
• Strong work ethic with an ability to be productive in a remote work environment
• Need candidate to be people smart, personable, proactive and preferably extroverted

About the Role:

100% remote
100% flexitime
Supportive work culture, with team in 9 countries

More about our values

We expect:
Hard work, including some off hours (since we are running shows around the world);
World-class standards.
Attention to detail; we are moving fast and don't have time to be checking others' work.
Humour (lots of humour).
Respect and consideration for other team-members and our audience.
Ethics - while we push the boundaries of the tech, we always act with honesty and integrity.
Long-term, big picture thinking.
A collaborative outlook and attitude.
Ownership of mistakes, and the ability to turn them into learning opportunities. We don't do guilt.
Open, honest communication.