What are the responsibilities and job description for the Customer Service Representative position at Poseidon Marine?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience. This position requires strong communication skills and a customer-focused mindset.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order processing, returns, and exchanges.
- Analyze customer needs and provide appropriate solutions or escalate issues when necessary.
- Maintain detailed records of customer interactions in our computerized system.
- Conduct outbound calling to follow up on customer inquiries or feedback.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Uphold company standards for phone etiquette and professionalism in all communications.
Qualifications
- Previous experience in an office or call center environment is preferred.
- Strong client services skills with the ability to communicate effectively with diverse audiences.
- Bilingual candidates are encouraged to apply as it enhances our service capabilities.
- Proficient in using computer systems and software for data entry and record keeping.
- Excellent phone etiquette with a friendly demeanor.
- Ability to analyze situations quickly and provide effective solutions.
- Strong organizational skills with attention to detail.
- A passion for delivering outstanding customer support.
Join us in creating exceptional experiences for our customers while developing your career in a supportive environment!
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $45,000 - $55,000