Field Service Helper

Join the Solar For All Revolution!

At PosiGen, we are passionate about providing money saving solar energy and energy efficiency solutions for people of all income levels. We are seeking an equally passionate Field Service Technician to help further our mission through excellent craftsmanship, customer service, and a team-focused approach.

The PosiGen Field Service Helper is an entry-level position designed to provide on-the-job training and mentorship for individuals interested in pursuing a career as a PosiGen Field Service Technician.  Field Service Helper will work closely with experienced technicians to learn the skills and knowledge necessary to install, inspect, and maintain photovoltaic (PV) systems and perform energy efficiency upgrades. This position offers a structured learning environment with opportunities for career advancement within PosiGen.

Essential Job Functions

• Observe and assist: Shadow experienced PosiGen technicians on various job sites to learn about PV system installation, energy efficiency techniques, and safety procedures.
• Hands-on learning: Gradually take on increasing responsibilities under direct supervision, such as assisting with equipment installation, conducting basic site inspections, and performing minor repairs.
• Develop technical skills: Learn to use tools and equipment, interpret technical documents, and troubleshoot basic issues related to PosiGen's PV systems and energy efficiency solutions.
• Customer interaction: Observe and participate in customer interactions to develop communication and problem-solving skills in line with PosiGen's values.
• Documentation and reporting: Assist with completing paperwork, uploading data, and maintaining accurate records according to PosiGen's procedures.
• Continuous learning: Actively participate in PosiGen training sessions, study relevant materials, and seek guidance from mentors.
• Adhere to all organizational policies and OSHA requirements, including participation in mandatory safety training.
• Maintain a clean and organized workspace, strictly following safety guidelines and protocols.
• Assist with troubleshooting and repairing photovoltaic (PV) systems as directed by technicians.
• Support technicians in conducting and completing physical inspections of PV systems.
• Prepare and organize tools and equipment needed for field service cases.
• Transport tools, materials, and equipment to and from job sites as required.
• Perform basic tasks such as ladder positioning, material preparation, and safety monitoring during field assessments.
• Support technicians in maintaining a professional and courteous demeanor during homeowner interactions.
• All other duties as assigned

Education/Experience

• High school diploma or trade school degree in a discipline related to construction or building sciences.
• 1–3 years of roofing experience preferred.
• Prior residential solar experience is highly desirable but not required.
• Customer service experience preferred.
• Comfortable and capable of working on ladders, scaffolding, roofs, or in confined spaces such as crawl spaces, attics, or under mobile homes.
• General knowledge of installing energy-saving materials and associated tools is preferred.
• Proficiency with computers and various applications, including Google Workspace, Dropbox, and Salesforce (CRM). A strong willingness to learn and adapt to technology across devices (laptop, tablet, smartphone).
• Must be flexible with scheduling to accommodate customer availability.
• Must have a valid state driver’s license and reliable transportation.
• Willingness to undergo a pre-employment screening process.

About PosiGen

PosiGen is a people-centric, rapidly growing residential solar company committed to making Solar For ALL a reality. We aim to simplify solar, improve home efficiency, and generate opportunities for the underserved through our first of its kind, no credit check, guaranteed savings solar leasing program. 

As employees at PosiGen, we are passionate about furthering our mission of Solar For ALL. At PosiGen, we celebrate the individual and foster an environment where employees can be their true self. We strive to live every day by our values:

• Act with Integrity
• Be Humble, Be Kind
• Collaborate and Seek to Understand
• Deliver on our Promises
• Engage Passionately

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.