Property Manager - Multi-Family Housing

Position Overview:

We are seeking a dedicated and experienced Property Manager to oversee and manage a portfolio of multi-family properties located in the Napa/Fairfield area. The Property Manager will be responsible for ensuring the efficient operation, maintenance, and financial performance of the properties under their supervision. This role requires exceptional leadership, communication, and organizational skills.

Key Responsibilities:

Property Management:

Oversee the daily operations of assigned properties, including residential units.

Ensure the properties are well-maintained, safe, and compliant with all relevant regulations.

Handle tenant inquiries, requests, and concerns in a professional and timely manner.

Ensure curb appeal criteria and cleanliness of all common areas is met by completing inspections daily. Completing follow up inspections, providing residents maintenance request forms and creating work orders to address all areas needing correction to meet standards.

Manage resident relations such as disputes between neighbors, renewal/increases, maintenance repair resolutions are done within a timely manner to the satisfaction of the residents. Ensure all standards are met during the resident life cycle.

Responsible to assign or participate by being the representative present at any legal proceedings, including preparation of files and documentation to be sent to attorneys or legal department.

Limiting and/or reporting any liabilities to supervisor / ownership and proper department in a timely manner (within 24 hours of incident). Responsible for reporting general liability claims, workers' compensation claims and property loss claims reporting (within a 24-hour period from event).

Approve resident applications, discounts (if applicable), renewals and countersign all leasing documentation (including lease agreements) as well as preparing and completing leasing bonuses and providing related information to payroll.

Responsible for all document retention including timely entry of all information and activity in Yardi and all property management software on a daily / weekly / monthly / quarterly and annual basis based on company standards, including and legal information required and requested by supervisor. Ensuring all files on site are kept locked and non-accessible to other individuals. Retaining all documentation in chronological order in resident files on the property. Including but not limited to maintenance request, work orders, resident communication, legal letters, lease and other related documentation.

Responsible for operating all maintenance programs, including preventative inspection schedules, budgets, safety, storage, inventories, vendor use, purchase order systems. Manage projects and contractors completing improvements of the property.

Prepare and review data and reporting on a weekly basis including but not limited to availability/ occupancy, traffic, advertising, delinquency and maintenance reports. On a monthly basis prepare rent increase recommendations and financial reporting (including month end reporting and variance budget reporting).

Process invoice coding and review for accuracy and review and prepare security deposit refunds. Collect rent and review all revenue collection in accordance with company goals and objectives. Maintain budgeted occupancy expectations, revenue objectives and other goals set forth for the property.

Report to Regional Supervisor.

Leasing and Tenant Relations:

Market available properties to prospective tenants.

Screen and select qualified tenants, including conducting background checks and lease negotiations.

Establish and maintain positive tenant relationships, addressing their needs and concerns.

Financial Management:

Prepare and manage property budgets, tracking income and expenses.

Collect rent, handle late payments, and enforce lease agreements.

Oversee property accounting, including financial reporting and reconciliations.

Maintenance and Repairs:

Coordinate routine maintenance, repairs, and property improvements.

Manage vendor relationships and contracts for maintenance and repair services.

Conduct property inspections to identify and address issues promptly.

Legal and Compliance:

Stay updated on local, state, and federal property laws and regulations.

Ensure properties are in compliance with all legal requirements and safety standards.

Handle legal matters related to evictions or disputes, if necessary.

Team Supervision:

Lead and manage property management staff, including leasing agents and maintenance personnel.

Provide training and guidance to team members for improved performance.

Qualifications:

Associate's Degree or higher, Real Estate, or related field preferred.

Proven experience as a Property Manager or similar role in property management.

Knowledge of property management software Yardi and tools.

Strong understanding of local property laws, regulations, and market trends.

Excellent communication and interpersonal skills.

Financial acumen and budget management experience.

Problem-solving and conflict resolution abilities.

Strong organizational and time-management skills.

Requirements:

• Strong proficiency in Computer skills
• Yardi experience is a must.