IT Service Technician

POSitive Technologies is a Point-of-Sale Installation and Support company. Some of our current clients include Laughing Planet Café, Burgerville USA, and a host of other independent restaurants in/around NW Oregon and Washington. We are looking to hire another IT person to configure, install, train, and support systems in restaurant and bar environments. We pride ourselves on being the local support company with a “white glove” approach. We are a PAR Technologies, Tabit, and LingaROS dealer/reseller.

We are looking for an individual to work as a team member in our service department. Your role will primarily focus on configuring the POS software and menu databases for new and existing customers. However, the due to the on-call rotation, this job will also consist of hardware setup/install, on-site repair, customer training, and system support. When engaging with our customers, you will act in a systems support and consultation role. Most work will occur within the Pacific Northwest (mainly Portland and the surrounding area), with a few out-of-state exceptions as projects arise. As a support and installation person, you must be able to drive to the customer's locations and have reliable transportation. The position is full-time and on-site at our office in Milwaukie. While it is primarily a Monday thru Friday work week(8:30AM – 5:00PM), schedule flexibility is required on occasion(late nights/early mornings). Participation in an on-call shift rotation is also required.

The right candidate for this position is well-spoken, outgoing, creative, and organized. While we consider this an entry-level position, experience with Microsoft Office products, Windows computers, networking, and smart devices is required.

Interested candidates should submit a cover letter and resume. We are an equal-opportunity employer.

For more information about some of our products, see:

www.positivetech.com

Desired Skills:

Time spent in restaurant management or FOH role using the Point of Sale system

Computer savvy with the ability to learn new systems quickly

Customer service skills

Previous experience training others and creating training materials

Required:

A valid driver's license, good driving record, and reliable transportation

Basic/Advanced understanding of Networking and Computer Support

The final candidate is required to meet criminal background check standards as a condition of employment

Benefits:

Medical & Dental Insurance

Matching Simple IRA

Paid Time Off

Mileage Reimbursement

Company provided training

A great place to work

Job Type: Full-time

Salary: From $22.64

Schedule:

8-hour day shift

Monday to Friday

On-call Rotation:

1 Week a Month

Wednesday – Tuesday (Generally starts 2-3 months after hire)

~$300 for the week of On-Call - Daily amounts will be given during interview

Education:

High school or equivalent (Preferred)

Experience:

Help desk: 1 year (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $22.64 per hour

Expected hours: No less than 36 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

Salary : $23