Sr Support Engineer, End User Computing

Business Unit Overview

Headquartered in Lakeville, Minn., Post Consumer Brands, a business unit of Post Holdings, Inc., is dedicated to providing people and their pets with delicious food choices for every taste and budget. The company’s portfolio includes beloved brands such as Honey Bunches of Oats®, PEBBLES®, Grape-Nuts® and Malt-O-Meal® cereal, and Peter Pan® peanut butter, as well as Rachael Ray® Nutrish®, Kibbles ‘n Bits® and 9Lives® dog and cat food. As a company committed to high standards of quality and to our values, we are driven by one idea: To make lives better by making delicious food accessible for all. For more information about our brands, visit www.postconsumerbrands.com and follow us on LinkedIn for the latest news.

Brand

Post Consumer Brands recently acquired several iconic pet food brands, venturing into a new market while remaining true to our purpose to provide delicious and accessible food that our consumers love. We’re always searching the center store for the next exciting product to add to our portfolio, and right now, we’re growing and need passionate, driven individuals with diverse perspectives to help us reach greater heights. That’s where you come in. Join a team where your voice is not only heard but valued. Make a real impact on brands enjoyed by millions of people and their pets.

At Post Consumer Brands, we take pride in our longstanding legacy of making one of every five breakfast cereals families eat daily. Today, we’re just as focused on our future as we expand our grocery business with different shelf-stable foods, including snacks and peanut butter. We are committed to providing accessible and delicious food for families, and we’re always searching the center store for the next exciting product to add to our portfolio. As we soar to new heights, we need creative, determined individuals from all walks of life to join our team, where your unique perspective and ideas are acknowledged and valued. Be a part of a company that empowers you to make a difference that’s evident on grocery store shelves and families’ tables across North America.

Location Description

Post Consumer Brands corporate headquarters in Lakeville, Minn. is about 20 miles south of Minneapolis and St. Paul, Lakeville has all the benefits of smaller town living with access to everything a large metropolitan area has to offer. Join more than 400 team members collaborating on the two-building campus to help put breakfast on the tables of millions of consumers in North America.

Responsibilities

The Senior Support Engineer End User Computing plays a critical role in providing hands-on technical support for end-user computing (EUC), audio-visual (AV) meeting systems, corporate IT services, and white glove executive support in a dynamic office environment. This position focuses on resolving technical issues from a priority queue, collaborating with internal IT teams (Infrastructure, Security, Workforce Productivity, and Application Delivery), and partnering with the parent company, business units, and plant locations to deliver end-user computing solutions that align with organizational strategy and cross-team needs. The role ensures seamless technology experiences, enhances productivity, and fosters a culture of service excellence and innovation.

Key Responsibilities

White Glove Executive Support

• Deliver personalized IT support to senior executives and their administrative teams, ensuring their technology needs are met with exceptional care and urgency.
• Proactively maintain and optimize executives’ devices, such as laptops, tablets, smartphones, and conferencing systems, ensuring they are always operational and up to date.
• Provide on-demand support for critical meetings, presentations, and remote work setups, including AV system readiness and troubleshooting.
• Offer training and guidance on IT tools, ensuring executives can maximize their productivity with minimal disruptions.
  
  
  

Hands-On Technical Support

• Actively resolve technical issues from a priority queue, addressing end-user computing needs in a timely and professional manner.
• Provide responsive support for complex desktops, laptops, ipads, mobile devices, phones, printers, and peripherals in a corporate office and remote environment. While ensuring a solution and strategy that will integrate at the plants.
• Troubleshoot and resolve AV system issues, including Microsoft Teams Rooms, Polycom systems, projectors, and digital displays, ensuring meeting room readiness and reliability.
• Must have the ability to troubleshoot complex computing issues.
• Maintain a strong customer service focus, delivering updates to users and ensuring issues are resolved to their satisfaction.
  
  
  

Endpoint and AV System Administration

• Configure, deploy, and maintain endpoint devices, ensuring compliance with corporate security standards through tools such as Lansweeper, Intune, or ManageEngine.
• Manage the setup, maintenance, and optimization of AV equipment in meeting rooms to support video conferencing, presentations, and hybrid work environments.
• Define, implement and improve the end user patching and software update strategy. Maintain by performing regular updates, maintenance, and security checks on endpoint devices and AV systems to ensure reliability, compliance, and keep our risk score within KPI and SLA rates.
  
  
  

Cross-Functional IT Collaboration

• Work closely with Infrastructure, Security, Workforce Productivity, and Application Delivery teams to resolve cross-functional issues and implement IT solutions.
• Partner with the parent company, business units, and plant teams to develop and deploy end-user computing strategies that meet organizational goals.
• Support cross-team initiatives by addressing technical challenges with a broader strategic focus, ensuring alignment with IT and business priorities.
  
  
  

Corporate IT Operations Support

• Collaborate with IT teams to support corporate IT and plant initiatives, such as system upgrades, software rollouts, and infrastructure changes.
• Assist with general technical support in the office, including managing network connectivity, printer setups, and phone systems.
• Monitor and resolve user requests submitted through the IT ticketing system, prioritizing issues to minimize downtime.
• Document technical user guides and standard operating procedures. Reviews, develops and publishes knowledgebase articles
• Administrator experience administrating and supporting Windows 10 enterprise environment, BitLocker, Office 365 (OneDrive, Teams, Outlook)/Office Suite, Active Directory, SCCM, Microsoft Edge/IE, Single Sign On, MFA, troubleshooting group policy
• A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support
• Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue
  
  
  

Proactive Maintenance and Process Improvement

• Conduct regular system checks to identify and address potential technical issues before they impact users.
• Recommend and implement improvements to IT processes and workflows to enhance efficiency and user experience.
• Track and analyze support trends to identify recurring issues and propose long-term solutions.
  
  
  

User Training and Knowledge Sharing

• Provide training and guidance to users on effectively using IT tools, AV systems, and corporate software.
• Create and maintain user-friendly documentation for common technical issues and IT systems.
• Mentor junior IT staff and the helpdesk, sharing best practices and fostering a team-oriented environment.
  
  
  

Qualifications

Skills and Competencies

• Strong hands-on troubleshooting skills for endpoint devices (Windows, macOS) and office technologies (e.g., printers, VoIP phones, and collaboration tools).
• Expertise in managing and troubleshooting AV systems, including Microsoft Teams Rooms, Polycom, and teleconferencing tools.
• Experience working collaboratively across IT teams and with business partners to implement cross-functional solutions.
• Familiarity with endpoint management platforms (Managed Engine, Intune, Lansweeper, JAMF) and basic scripting (e.g., PowerShell) for automation.
• Exceptional customer service and communication skills, with the ability to engage technical and non-technical users effectively.
• Proactive problem-solving and organizational skills to manage tasks in a dynamic corporate environment.
  
  
  

Key Contributions

• Ensure seamless support for corporate users and executive leadership through hands-on, high-priority technical assistance.
• Foster collaboration across IT teams to address complex technical challenges with a strategic and cross-functional approach.
• Maintain reliable AV systems and general IT infrastructure to enable seamless communication and collaboration.
• Enhance productivity by implementing innovative solutions and optimizing IT systems to meet organizational needs.
• Execution aligned with IT Standards and Practices.
• Some travel may be required - less than 5%.
• On call responsibilities and outside of business hours work as necessary.
• Other duties as assigned by leadership.
  
  
  

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 7 years of experience in IT support or service management
• 2 years supporting C-suite level executives down
• Strong experience with end-user computing technologies (Windows, macOS, mobile devices, and collaboration tools such as Microsoft 365).
• Experience managing outsourced helpdesk services or working with managed service providers.
• May need to move light equipment or supplies from one place to another - ability to lift 25 pounds.
• Work activity is in an office, open-partitioned, cubicle environment
• Familiarity with ticketing systems (e.g., ServiceNow, RemedyForce, Jira) and ITSM best practices.
• Strong problem-solving and troubleshooting skills, with the ability to resolve escalated issues effectively.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills, with a focus on customer service.
• Experience with audio-visual systems and conferencing tools (e.g., Teams Rooms).
  
  
  

Preferred Qualifications:

• ITIL certification or familiarity with ITIL processes.
• Familiarity supporting hybrid work environments and remote workforce needs.
• Familiarity with security audits and SOX requirements.
  
  
  

Location: Onsite in Lakeville, MN

The pay range for this position is $78,587 - $110,021 per year.