What are the responsibilities and job description for the Team Lead position at Post Nation, LLC?
Job Title:
Team Leader (TL)
Position Summary:
Posts Nation employees are trained professionals, who are also customer obsessed and knowledgeable. Our Team Lead provides world-class customer service to all customers by assisting them with their posting, mailing, packaging and printing needs. Team Leads also serve as a support to the owners and leadership to their team/group.
Essential Duties and Responsibilities:
We are seeking a mature, motivated and dynamic Team Lead to join our team. The ideal candidate will have a passion for customer service and a proven track record in retail or management. As a Team Lead, you will be responsible for guiding and leading the store team to achieve the store’s goals, providing exceptional customer experiences, and fostering an environment of growth and development. This role is also a support role to the owners, and requires strong leadership skills, the ability to multitask, and a commitment to excellence.
- Lead and motivate a team to deliver outstanding customer service.
- Oversee daily operations, ensuring that all tasks are completed efficiently and effectively.
- Recruit, train, and develop team members to enhance their skills and performance.
- Manage inventory stock levels and ensure proper merchandising standards are maintained.
- Provide administrative support including scheduling, reporting, and performance evaluations.
- Collaborate with management to implement sales strategies and marketing initiatives.
- Maintain knowledge of market trends and competitor activities to drive business growth.
- Foster a positive work environment that encourages teamwork and open communication while building on the store values.
Education Requirements:
High school diploma or general education degree (GED) required. College degree preferred.
Required Qualifications:
- Must be 21 years or older
- Must be able to pass a (2) Post Nation Background Checks (BGCs)
- Must be able to complete a Leadership Assessment (LA)
- Proven experience in a team/group environment; prior leadership experience is preferred.
- Strong customer service skills with the ability to resolve and deescalate conflicts effectively.
- Experience in recruiting and training development is highly desirable.
- Excellent organizational skills with attention to detail in administrative tasks..
- Multilingual abilities are a plus, enhancing communication with diverse customers.
- A proactive approach to problem-solving with strong decision-making capabilities.
Join us as we strive for excellence in customer service while leading our team and store towards success!
Job Type: Full-time
Pay: $15.50 - $16.50 per hour
Shift:
- 10 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Leadership: 1 year (Required)
Ability to Commute:
- Richmond, VA 23225 (Required)
Work Location: In person
Salary : $16 - $17