What are the responsibilities and job description for the ICT Systems Technician Level I position at Post University?
JOB SUMMARY:
ICT Systems Technician –Level I works closely with on-site and remote staff, faculty and students to provide tech support
in offices, classrooms, public room spaces, residential halls and set up and break down computer labs as assigned by
Supervisors. This position requires an extensive knowledge of and keen interest in computer technology and audio-visual
equipment and must possess strong customer service skills. The ICT Systems Technician – Level I will respond promptly
to support requests from staff utilizing our ticketing system and phones. Support on campus will also include students
residing in the residence halls as well as from faculty in the computer labs/classrooms both during class and after class.
ESSENTIAL FUNCTIONS:
1. Provide support to Staff on all supported software platforms.
2. Be available for computer and AV preparation/breakdown for staff, students, and faculty both before, during,
and after meetings and as determined by the needs of the requestor.
3. Respond promptly to staff, faculty and students for troubleshooting, hardware, software and password
assistance, and general tech support as issues arise.
4. Respond to and log all tech support requests in our ticketing system to track maintenance needs and volume.
5. Set up and break down computer labs in the academic buildings, offices, and residence halls.
6. Supervise computer lab during scheduled workday and provide student workers for after hours coverage.
7. Responsible for installing and configuring new laptops (Windows 10), adding these PCs to an Active Directory
Domain and/or Azure Autopilot.
8. Install and configure desktop software as needed
9. Manage Antivirus software and assist users with applications and troubleshooting hardware
10. Provide technical assistance and/or training to staff, faculty, or students in using the audio/visual equipment for
events in the classrooms and public spaces.
11. Maintain, inventory, suggest repair, storage, or replacement of equipment
12. Communicate with staff, faculty and students regarding technology needs and problems, as well as scheduling
needs.
13. Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific
responsibilities as set forth in the Staff Handbook.
14. Assume other responsibilities as reasonably requested by staff faculty, and students.
15. Performs related work as required or as delegated by supervisor(s).
ADDITIONAL RESPONSIBILITIES:
1. This position requires a flexible schedule with scheduled evening and weekend hours to meet the operational
needs of the ICT Office.
2. Ability to travel between our Campus and downtown Waterbury locations.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS
1. Bachelor’s degree is preferred; however, an equivalent combination of education, experience or training can be
substituted for the bachelor’s degree.
2. Preferred 1-2 years successful work experience in an ICT department.
3. Experience in an institution of higher education is preferred but not required.
4. Ability to establish and maintain positive working relationships with other employees at all levels and with
diverse student populations.
5. Team-oriented and skilled in working within a collaborative environment.
6. Ability to repair Windows based computer systems.
7. Proficiency in desktop operating systems from Windows 7 to Windows 10.
8. Knowledge of Microsoft Office applications as well as Office 365 / Azure.
9. Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet
established deadlines.
10. Ability to prioritize and provide exemplary customer service along with a professional demeanor and a positive
attitude.
11. Excellent analytical and problem-solving skills
12. Excellent verbal and written communication skills
13. Training and experience which provides the required knowledge, skills, and abilities to perform the essential
functions of the job.
14. Must be able to lift and carry 20 pounds.
ICT Systems Technician –Level I works closely with on-site and remote staff, faculty and students to provide tech support
in offices, classrooms, public room spaces, residential halls and set up and break down computer labs as assigned by
Supervisors. This position requires an extensive knowledge of and keen interest in computer technology and audio-visual
equipment and must possess strong customer service skills. The ICT Systems Technician – Level I will respond promptly
to support requests from staff utilizing our ticketing system and phones. Support on campus will also include students
residing in the residence halls as well as from faculty in the computer labs/classrooms both during class and after class.
ESSENTIAL FUNCTIONS:
1. Provide support to Staff on all supported software platforms.
2. Be available for computer and AV preparation/breakdown for staff, students, and faculty both before, during,
and after meetings and as determined by the needs of the requestor.
3. Respond promptly to staff, faculty and students for troubleshooting, hardware, software and password
assistance, and general tech support as issues arise.
4. Respond to and log all tech support requests in our ticketing system to track maintenance needs and volume.
5. Set up and break down computer labs in the academic buildings, offices, and residence halls.
6. Supervise computer lab during scheduled workday and provide student workers for after hours coverage.
7. Responsible for installing and configuring new laptops (Windows 10), adding these PCs to an Active Directory
Domain and/or Azure Autopilot.
8. Install and configure desktop software as needed
9. Manage Antivirus software and assist users with applications and troubleshooting hardware
10. Provide technical assistance and/or training to staff, faculty, or students in using the audio/visual equipment for
events in the classrooms and public spaces.
11. Maintain, inventory, suggest repair, storage, or replacement of equipment
12. Communicate with staff, faculty and students regarding technology needs and problems, as well as scheduling
needs.
13. Follow all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific
responsibilities as set forth in the Staff Handbook.
14. Assume other responsibilities as reasonably requested by staff faculty, and students.
15. Performs related work as required or as delegated by supervisor(s).
ADDITIONAL RESPONSIBILITIES:
1. This position requires a flexible schedule with scheduled evening and weekend hours to meet the operational
needs of the ICT Office.
2. Ability to travel between our Campus and downtown Waterbury locations.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS
1. Bachelor’s degree is preferred; however, an equivalent combination of education, experience or training can be
substituted for the bachelor’s degree.
2. Preferred 1-2 years successful work experience in an ICT department.
3. Experience in an institution of higher education is preferred but not required.
4. Ability to establish and maintain positive working relationships with other employees at all levels and with
diverse student populations.
5. Team-oriented and skilled in working within a collaborative environment.
6. Ability to repair Windows based computer systems.
7. Proficiency in desktop operating systems from Windows 7 to Windows 10.
8. Knowledge of Microsoft Office applications as well as Office 365 / Azure.
9. Ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet
established deadlines.
10. Ability to prioritize and provide exemplary customer service along with a professional demeanor and a positive
attitude.
11. Excellent analytical and problem-solving skills
12. Excellent verbal and written communication skills
13. Training and experience which provides the required knowledge, skills, and abilities to perform the essential
functions of the job.
14. Must be able to lift and carry 20 pounds.
