What are the responsibilities and job description for the Business Development Specialist position at Postal Center International® | PCI®?
Job Summary
The Business Development Specialist optimizes sales operations through CRM management, data analysis, and cross-departmental collaboration. This role drives sales efficiency, enhances customer engagement, and supports business growth by delivering insightful reports, and leveraging HubSpot to streamline sales processes. This role is responsible for providing the sales and marketing team with strong administrative support.
Duties / Responsibilities
Founded in 1984, Postal Center International (PCI) is a leading innovative mail, print, fulfillment, signs, promotional, packaging, and creative marketing solutions partner. With four decades of industry experience, PCI has built a strong team of subject-matter experts and a reputation for delivering client-centric, cutting-edge solutions nationwide. Our commitment to quality and client satisfaction drives everything we do, making PCI a trusted partner for reputable businesses in the marketplace. Our company’s family of brands employs over 600 associates across its headquarters in the Southeast (FL) and its facilities in the Southwest (TX), Northeast (NE), and Midwest (IN). Boasting a national footprint of over 600k square feet, PCI has annual sales of over $500 million. We proudly serve enterprise clients in diverse industries such as banking, finance, healthcare, insurance, hospitality, and government, ensuring top-tier solutions backed by extensive compliance, security, sustainability, and quality certifications. Yes, we are growing at the speed of business!
WHY PCI
Joining PCI’s Powerhouse team means becoming part of not only a client-centric, but a people-centric company celebrated for its innovation, growth, and commitment to excellence. Our supportive teams and dynamic culture create an environment where everyone can thrive. Recognized for our culture, we not only lead in our industry but also invest in our people, making PCI a place where your career can advance. As a private- and minority-owned company, we pride ourselves on a diverse workforce that brings together a wealth of perspectives and talents, fostering a culture of collaboration and inclusivity. Our commitment to sustainability is evidenced by our Sustainability & Green Visionary Award, highlighting our dedication to green practices. At PCI, we offer stability and growth opportunities, ensuring our employees feel secure and valued. Our accolades, including the South Florida Business Journal’s Business of the Year Award and recognition on its Fastest Growing Companies List, reflect our thriving success and progressive work environment.
Postal Center International and Original Impressions, LLC offer a comprehensive benefits package including competitive pay, health insurance, dental and vision insurance, short- and long-term disability benefits, paid time off (PTO) plus holidays and birthday day off, wellness policy, volunteering hours, opportunities for growth and development, and more. Actual pay will be adjusted based on an individual's skills, experience, education, location, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Postal Center International and Original Impressions, LLC are equal opportunity employers that are committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Discrimination, harassment, and retaliation based on these factors are strictly prohibited in all aspects of employment.
By completing this application you certify that the information provided is truthful and accurate. You understand that providing false or misleading information will be the basis for rejection of your application, or if employment commences, immediate termination. You authorize PCI/OI to contact former employers and educational organizations regarding your employment history and education. You authorize former employers and educational organizations to communicate information fully and freely regarding your previous employment, attendance, and grades.
The statements above are intended to describe the general nature of the work and should not be construed as an exhaustive list of responsibilities, duties, and skills required to perform the role successfully.
You have carefully read the above certification and understand and agree to its terms and conditions.
The Business Development Specialist optimizes sales operations through CRM management, data analysis, and cross-departmental collaboration. This role drives sales efficiency, enhances customer engagement, and supports business growth by delivering insightful reports, and leveraging HubSpot to streamline sales processes. This role is responsible for providing the sales and marketing team with strong administrative support.
Duties / Responsibilities
- Optimize and leverage HubSpot's automation tools to streamline outreach, follow-ups, and task management. Manage, prioritize, and track leads through the entire sales pipeline, ensuring smooth progression.
- Create, update, and monitor deals within HubSpot, maintaining accurate and up-to-date information. Manage and maintain CRM data integrity, ensuring proper segmentation and targeting leads.
- Provide basic troubleshooting and support for HubSpot users.
- Optimize and leverage HubSpot's automation tools to streamline outreach, follow-ups, and task management.
- Implement and manage drip campaigns, assigning leads strategically to Account Executives and the Sales Director.
- Proactively follow up on leads, verifying contact information and ensuring accurate data across multiple locations.
- Develop strong relationships with clients at all levels and deliver high levels of client care
- Build the strategy for how we win with a given industry or vertical.
- Provide weekly updates on overall activities, major deals advancing, opportunities, competitor information, market needs, etc. Track details regarding “wins and losses” across the sales portfolio to capture product gaps and best practices. Develop and maintain comprehensive sales reports and dashboards within HubSpot.
- Foster effective communication and collaboration between Sales, Marketing, Client Services, and Operations teams.
- Log all calls, emails, and meetings in HubSpot to maintain accurate communication records.
- Prepare ROI business cases, presentations, and coordination of terms of the sales and marketing team.
- Responsible for following up with leads by verifying volume and confirming the correct contact person for the sales leads.
- Responsible for finalizing the HubSpot Academy videos and certifications to assist the team in utilizing the platform more effectively.
- Provide weekly updates on overall activities, major deals advancing, opportunities, competitor information, market needs, etc. Track details regarding “wins and losses” across the sales portfolio to capture product gaps and best practices.
- Assist with other administrative tasks as needed.
- Customer service mindset to provide clients with the best experience
- Agility in a fast-paced manufacturing and services-based organization
- Ability to handle the day-to-day management of tasks and resolution of problems
- Proven analytical and quantitative skills with the ability to manage the business by the numbers
- Must be coachable and possess a positive attitude
- Excellent verbal and written communication
- Ability to create and implement a strategic vision
- Cultural awareness as well as the ability to work effectively across functions (finance, marketing, operations, client services)
- Motivation to drive business results, a proactive attitude and willingness to roll up sleeves to achieve goals
- Ability to thrive in an ambiguous and constantly changing environment
- Print & Presort Mailing experience is a plus
- Knowledge of CRM (HubSpot is a plus)
- Organize and good record keeping
- Bachelor’s degree (Preferred)
- CRM experience
- 3 Years of experience in business development and B2B sales environment (Preferred)
- 3 years of experience with managing multiple projects simultaneously from start to finish and having strong prioritization skills (Preferred)
- Prolonged periods of standing or sitting at workstation
- Must be able to lift up to 15 pounds at a time
- Willing to travel up to 40% of the time.
Founded in 1984, Postal Center International (PCI) is a leading innovative mail, print, fulfillment, signs, promotional, packaging, and creative marketing solutions partner. With four decades of industry experience, PCI has built a strong team of subject-matter experts and a reputation for delivering client-centric, cutting-edge solutions nationwide. Our commitment to quality and client satisfaction drives everything we do, making PCI a trusted partner for reputable businesses in the marketplace. Our company’s family of brands employs over 600 associates across its headquarters in the Southeast (FL) and its facilities in the Southwest (TX), Northeast (NE), and Midwest (IN). Boasting a national footprint of over 600k square feet, PCI has annual sales of over $500 million. We proudly serve enterprise clients in diverse industries such as banking, finance, healthcare, insurance, hospitality, and government, ensuring top-tier solutions backed by extensive compliance, security, sustainability, and quality certifications. Yes, we are growing at the speed of business!
WHY PCI
Joining PCI’s Powerhouse team means becoming part of not only a client-centric, but a people-centric company celebrated for its innovation, growth, and commitment to excellence. Our supportive teams and dynamic culture create an environment where everyone can thrive. Recognized for our culture, we not only lead in our industry but also invest in our people, making PCI a place where your career can advance. As a private- and minority-owned company, we pride ourselves on a diverse workforce that brings together a wealth of perspectives and talents, fostering a culture of collaboration and inclusivity. Our commitment to sustainability is evidenced by our Sustainability & Green Visionary Award, highlighting our dedication to green practices. At PCI, we offer stability and growth opportunities, ensuring our employees feel secure and valued. Our accolades, including the South Florida Business Journal’s Business of the Year Award and recognition on its Fastest Growing Companies List, reflect our thriving success and progressive work environment.
Postal Center International and Original Impressions, LLC offer a comprehensive benefits package including competitive pay, health insurance, dental and vision insurance, short- and long-term disability benefits, paid time off (PTO) plus holidays and birthday day off, wellness policy, volunteering hours, opportunities for growth and development, and more. Actual pay will be adjusted based on an individual's skills, experience, education, location, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Postal Center International and Original Impressions, LLC are equal opportunity employers that are committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Discrimination, harassment, and retaliation based on these factors are strictly prohibited in all aspects of employment.
By completing this application you certify that the information provided is truthful and accurate. You understand that providing false or misleading information will be the basis for rejection of your application, or if employment commences, immediate termination. You authorize PCI/OI to contact former employers and educational organizations regarding your employment history and education. You authorize former employers and educational organizations to communicate information fully and freely regarding your previous employment, attendance, and grades.
The statements above are intended to describe the general nature of the work and should not be construed as an exhaustive list of responsibilities, duties, and skills required to perform the role successfully.
You have carefully read the above certification and understand and agree to its terms and conditions.
Salary : $500
