What are the responsibilities and job description for the Sr Infrastructure and Support Engineer position at Postal Center International® | PCI®?
Job Summary:
The Senior Infrastructure and Support Engineer brings a strong background in supporting a busy IT Help Desk, managing infrastructure across multiple office locations, and providing direct end-user support. This role requires a proactive individual with expertise in Microsoft Entra, M365 administration, ERP applications, hardware procurement, and DevOps support. The Senior Infrastructure and Support Engineer will also be responsible for managing vendor relationships, ensuring security and compliance, and participating in incident response and change management processes.
Note: This position is mainly onsite in Weston, FL, and requires availability for on-call and after-hours business support, as well as up to 25% travel.
Duties / Responsibilities:
Support:
Required Skills and Competencies:
Operating Systems:
Founded in 1984, Postal Center International (PCI) is a leading innovative mail, print, fulfillment, signs, promotional, packaging, and creative marketing solutions partner. With four decades of industry experience, PCI has built a strong team of subject-matter experts and a reputation for delivering client-centric, cutting-edge solutions nationwide. Our commitment to quality and client satisfaction drives everything we do, making PCI a trusted partner for reputable businesses in the marketplace. Our company’s family of brands employs over 560 associates across its headquarters in the Southeast (FL) and its facilities in the Southwest (TX), Northeast (NE), and Midwest (IN). Boasting a national footprint of over 600k square feet, PCI has annual sales of over $500 million. We proudly serve enterprise clients in diverse industries such as banking, finance, healthcare, insurance, hospitality, and government, ensuring top-tier solutions backed by extensive compliance, security, sustainability, and quality certifications. Yes, we are growing at the speed of business! Join us, and let’s move brands forward together!
WHY PCI
Joining PCI’s Powerhouse team means becoming part of not only a client-centric, but a people-centric company celebrated for its innovation, growth, and commitment to excellence. Our supportive teams and dynamic culture create an environment where everyone can thrive. Recognized for our culture, we not only lead in our industry but also invest in our people, making PCI a place where your career can advance. As a private- and minority-owned company, we pride ourselves on a diverse workforce that brings together a wealth of perspectives and talents, fostering a culture of collaboration and inclusivity. Our commitment to sustainability is evidenced by our Sustainability & Green Visionary Award, highlighting our dedication to green practices. At PCI, we offer stability and growth opportunities, ensuring our employees feel secure and valued. Our accolades, including the South Florida Business Journal’s Business of the Year Award and recognition on its Fastest Growing Companies List, reflect our thriving success and progressive work environment.
The statements above are intended to describe the general nature of the work and should not be construed as an exhaustive list of responsibilities, duties, and skills required to perform the role successfully.
Postal Center International and Original Impressions, LLC offer a comprehensive benefits package including competitive pay, health insurance, dental and vision insurance, short- and long-term disability benefits, paid time off (PTO) plus holidays and birthday day off, wellness policy, volunteering hours, opportunities for growth and development, and more. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Postal Center International and Original Impressions, LLC are equal opportunity employers that are committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Discrimination, harassment, and retaliation based on these factors are strictly prohibited in all aspects of employment.
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The Senior Infrastructure and Support Engineer brings a strong background in supporting a busy IT Help Desk, managing infrastructure across multiple office locations, and providing direct end-user support. This role requires a proactive individual with expertise in Microsoft Entra, M365 administration, ERP applications, hardware procurement, and DevOps support. The Senior Infrastructure and Support Engineer will also be responsible for managing vendor relationships, ensuring security and compliance, and participating in incident response and change management processes.
Note: This position is mainly onsite in Weston, FL, and requires availability for on-call and after-hours business support, as well as up to 25% travel.
Duties / Responsibilities:
Support:
- Provide exceptional end-user support, including troubleshooting hardware and software issues
- Manage and support the IT Help Desk, ensuring timely and effective resolution of incidents and service requests
- Administer Microsoft Entra and M365 environments, including user management, security, and application support
- Provide support for ERP applications
- Manage hardware procurement, ensuring efficient and cost-effective acquisition of IT equipment
- Provide support to software development teams (DevOps) to facilitate smooth development and deployment processes
- Provide MAC end user support
- Manage print/mail vendor relationships and ensure optimal performance
- Oversee and manage the effectiveness of Managed Service Providers (MSP) and Managed Security Service Providers (MSSP)
- Manage and maintain access control and CCTV solutions
- Utilize SolarWinds Network Performance Monitoring and SolarWinds ORION for network monitoring and troubleshooting
- Provide support for Cloud PBX systems
- Adhere to and enforce information security and compliance programs
- Test and implement Business Continuity and Disaster Recovery (DR) plans
- Act as a member of the Incident Management and Response Team
- Participate in change management and risk assessments
- Participate in IT vendor management
- Participate in compliance audits and evidence gathering
- Document IT infrastructure and processes
Required Skills and Competencies:
Operating Systems:
- Windows Server administration
- macOS support
- (Potentially) Linux/Unix administration
- TCP/IP, DNS, DHCP
- Network monitoring (SolarWinds)
- Firewall management
- VPN
- LAN/WAN
- Microsoft Entra and M365 administration
- Cloud PBX support
- Active Directory
- Hardware procurement and management
- ERP application support
- Information security and compliance programs
- Business Continuity and Disaster Recovery (DR) planning
- Incident management and response
- Access control and CCTV solutions
- MSP and MSSP vendor management
- Print/mail vendor support
- IT Vendor management
- SolarWinds Network Performance Monitoring and SolarWinds ORION
- Understanding of DevOps principles
- Support for software development teams
- Troubleshooting and maintenance of computer hardware
- Ability to work in fast paced environment
- Ability to be highly organized and to set priorities and deadlines
- Strong communicator, verbal, and writing
- Strong ability for professional documentation
- Critical thinker and problem-solver
- Minimum of 5 years in a Sr Infrastructure and Support Engineer role, or similar
- Bachelor’s degree in computer science, Information Technology, or a related field (preferred)
- At least 5 years implementing and managing large projects
- At least 5 years directly supporting executives and directors
- At least 5 years directly supporting system owners
- Prolonged periods of standing, walking or sitting at workstation
- Must be able to sit, stand, bend, climb, squat, reach, extend
- Must be able to travel 25% of the time.
- Must be able to lift up to 25 pounds at a time
- May be exposed to loud noise levels
- Available for on-call and after-hours business support
Founded in 1984, Postal Center International (PCI) is a leading innovative mail, print, fulfillment, signs, promotional, packaging, and creative marketing solutions partner. With four decades of industry experience, PCI has built a strong team of subject-matter experts and a reputation for delivering client-centric, cutting-edge solutions nationwide. Our commitment to quality and client satisfaction drives everything we do, making PCI a trusted partner for reputable businesses in the marketplace. Our company’s family of brands employs over 560 associates across its headquarters in the Southeast (FL) and its facilities in the Southwest (TX), Northeast (NE), and Midwest (IN). Boasting a national footprint of over 600k square feet, PCI has annual sales of over $500 million. We proudly serve enterprise clients in diverse industries such as banking, finance, healthcare, insurance, hospitality, and government, ensuring top-tier solutions backed by extensive compliance, security, sustainability, and quality certifications. Yes, we are growing at the speed of business! Join us, and let’s move brands forward together!
WHY PCI
Joining PCI’s Powerhouse team means becoming part of not only a client-centric, but a people-centric company celebrated for its innovation, growth, and commitment to excellence. Our supportive teams and dynamic culture create an environment where everyone can thrive. Recognized for our culture, we not only lead in our industry but also invest in our people, making PCI a place where your career can advance. As a private- and minority-owned company, we pride ourselves on a diverse workforce that brings together a wealth of perspectives and talents, fostering a culture of collaboration and inclusivity. Our commitment to sustainability is evidenced by our Sustainability & Green Visionary Award, highlighting our dedication to green practices. At PCI, we offer stability and growth opportunities, ensuring our employees feel secure and valued. Our accolades, including the South Florida Business Journal’s Business of the Year Award and recognition on its Fastest Growing Companies List, reflect our thriving success and progressive work environment.
The statements above are intended to describe the general nature of the work and should not be construed as an exhaustive list of responsibilities, duties, and skills required to perform the role successfully.
Postal Center International and Original Impressions, LLC offer a comprehensive benefits package including competitive pay, health insurance, dental and vision insurance, short- and long-term disability benefits, paid time off (PTO) plus holidays and birthday day off, wellness policy, volunteering hours, opportunities for growth and development, and more. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Postal Center International and Original Impressions, LLC are equal opportunity employers that are committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Discrimination, harassment, and retaliation based on these factors are strictly prohibited in all aspects of employment.
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Salary : $500
