What are the responsibilities and job description for the Facilities Supervisor-Postcard Cabins Lake Hartwell, SC position at Postcard Cabins Lake Hartwell, SC?
Job Description
Job Description
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Facilities Supervisor for Postcard Cabins Lake Hartwell, SC.
Job Purpose :
This Position provides excellent customer service, oversees property maintenance repairs, assists in ensuring each cabin is ready for guest arrivals, and leads by example during all daily tasks. This position must present warm, knowledgeable service and helpful guidance to reassure guests they’ve made the right choice to stay with us.
Responsibilities
- Provide excellent customer service by monitoring the guest ticketing system to ensure tickets are answered in a timely manner, including during nights and weekends.
- Ensure cabin maintenance repairs and glitches are handled immediately, whether by dispatching a Facilities Technician, contractor, or self-performing.
- Ensure every cabin is perfectly staged for every guest including cleaning and staging the interior of the cabin (bathroom, kitchen, dining, and bed area), cleaning and staging the exterior of the cabin (picnic table and fire pit area), doing laundry, and placing welcome items / provisions.
- Perform inspections on cleaned cabins to ensure the highest standards of cleanliness are being met for our guests.
- Create and execute ideas to surprise and delight guests; aim to make every interaction personal, meaningful, and memorable.
- Analyze guest feedback and create a plan to resolve glitches.
- Test new ideas, measure the results and embrace honest feedback in the spirit of always improving day-to-day operations.
- Oversee, schedule, and perform periodic preventative maintenance on cabins (cabin integrity, woodwork, plumbing, electrical fixtures, and interior / exterior equipment), with 100% program completion monthly.
- Oversee, schedule, and perform periodic landscaping maintenance on both the Outpost and Residential grounds.
- Maintain par stock of facilities-related supplies to optimum quantity levels and working conditions.
- Review and help manage labor, operating supply, and maintenance budgets to track progress toward goals.
- Help drive KPIs; operate with less than 1% of bookings with a cleanliness issue, achieve a minimum of a 90% score on a secret shopper report, and maintain a competitive NPS score.
- Adhere to Hotel Equities safety policies at all times to maintain a safe work environment.
Skills
This is the perfect job for someone who likes to fix things and work with others, has an impeccable eye for detail, and thrives in a self-directed work situation. This position involves continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-50 pounds. We look for flexibility with workdays and hours, including working weekends and holidays.
Amazing Benefits At A Glance :
