Lodgekeeper

Hotel Equities, a multi-award winning hotel development and hospitality management company, is currently searching for a remarkable Lodgekeeper for the Postcard Cabins Talladega Valley in Childersburg, Alabama.

Job Purpose:

• Provide excellent customer service by monitoring the Outpost for any potential issues that could disrupt guest interactions and experience.
• Follow up with guest requests in a timely and professional manner; this may include performing light maintenance tasks.
• Launder and fold all linen; major focus on spot-treating stains and extending the life of the linen.
• Be willing to do any job that is needed by your team; work together, consider all points of view, and share the same mission.
• Create and execute ideas to surprise and delight guests; aim to make every interaction personal, meaningful, and memorable.
• Solve problems proactively in an efficient, effective, and professional manner.
• Test new ideas, measure the results and embrace honest feedback in the spirit of always improving day-to-day operations.
• Prepare for the following day’s shift by packing linen bags, preparing welcome materials, re-stocking cleaning kits, and performing maintenance on cleaning equipment.
• Operate with integrity and sound judgment, always respect your team and our guests, and hold yourself accountable.
• Adhere to standard operating procedures and Postcard Cabins values.
• Adhere to Postcard Cabins’ safety policies at all times to maintain a safe work environment.

Qualifications and Requirements:

• Experienced in a guest or customer-facing industry.
• Experienced in utilizing technology and apps to work more efficiently.
• A lover of the outdoors; happy to work outside during all seasonal weather conditions.
• Someone who thrives working both independently and as a part of a team.
• 18 years of age, or older.

This job requires the ability to perform the following:

• For safety reasons, the candidate must have acceptable verbal English language and communication skills.
• The ability to adapt and follow instruction requires adequate comprehension skills.
• Essential to this job is the ability to move freely in and around obstacles.
• Candidates must have the ability to work under extreme temperatures throughout the day and/or night.
• Work may be performed in very small and cramped spaces.
• The ability to bend, stoop, climb, reach around, behind and across equipment, beds and furniture.
• Some lifting and the movement of moderate loads requires a 75-pound lifting requirement.
• This individual is responsible for cleaning and sanitation and is responsible for working with approved cleaning supplies.
• The ability to report for work at the prescribed time for each scheduled shift and to fulfill the job requirements for the duration of the shift or until relieved of all duties by a direct supervisor.
• The ability to interact productively and cordially with co-workers.
• The ability to understand and follow posted work rules and procedures.
• The ability to receive constructive criticism in a professional manner.
• The ability to perform all work-related tasks as assigned by your supervisor.
• It is required that you have your own registered vehicle and a valid driver’s license, as you will be required to drive safely to fulfill your role.

When You Will Work

• Part-time hours will include holidays, weekends, and night shifts.