What are the responsibilities and job description for the Customer Service Professional position at PostcardMania?
Rapidly Growing Marketing Company- Looking for Quality Assurance Specialist.
PostcardMania is a full-service marketing company that sells and delivers marketing services to small/medium size businesses nationwide. It’s our mission to empower entrepreneurs with affordable, effective marketing tools they need to grow and prosper. We have been recognized as one of Tampa Bay’s Top 100 Workplaces four years in a row!
Your Mission:
Looking for a highly motivated, sales minded individual to work towards client recovery and retention. At PostcardMania, we are working to help small businesses get the marketing tools they need to succeed and drive in more customers. NO COLD CALLING.
Specific Duties Include:
- Speaking with clients who may be upset or considering cancelling their campaign with the intent to handle and issue and retain their business.
- Working with sales reps on client retention and ensuring the highest level of customer care is being delivered.
- Investigating issues and upsets to determine what can be done to prevent them in the future.
- Analyze data on issues and upsets to determine patterns so they can be prevented.
- Writing plans of action to handle recurring issues in our organization.
Requirements:
- Sales background
- Strong communication/interpersonal skills
- Excel/word proficient
- Enthusiasm towards new challenges
- Willingness to learn new things
- Self-starting mentality
- Creative problem-solving skills
- Ability to adapt to adversity
- Strong drive to achieve targets and goals
Benefits:
Upon successful completion of a 90-day training period, we offer full benefits package including medical, dental and vision insurance. WE also offer 401k, sick days and vacation time. PostcardMania has in house Yoga 2x weekly which is free for all employees.
Hours:
Monday-Friday 9:00am-6:00pm with an hour each day for lunch.
APPLY TODAY FOR IMMEDIATE CONSIDERTION!
ABOUT OUR COMPANY
For the last 12 years we have been voted as one of Tampa Bay's Top 100 Workplaces. We are a marketing company that services small to medium sized businesses. Everything we offer is turn-key but also customized at the same time. Our services include postcard and/or letter direct mail campaigns from idea to mailbox. We help businesses all over the country to expand through the use of a combination of marketing techniques including website development, email marketing, google marketing and more. It is our mission to empower entrepreneurs with the affordable, turn-key marketing tools they need to have the business they always dreamed of - one that is prospering and growing.
DRUG & NICOTINE FREE WORKPLACE
This company is a Florida Drug Free Workplace and nicotine-free workplace. The company requires all employees to complete a pre-employment 6 panel drug screen and nicotine screen; employment status will be dependent on ability to pass this screening on a pass/fail basis.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Clearwater, FL 33765 (Preferred)
Ability to Relocate:
- Clearwater, FL 33765: Relocate before starting work (Preferred)
Work Location: In person
