What are the responsibilities and job description for the Medical Support Assistant position at Posterity Group LLC?
Description:
Posterity Group LLC is a veteran owned, service-disabled small business, headquartered in Rockville, MD, that specializes in federal government contracting and staffing. We are tasked with staffing the Rocky Mountain Regional VAMC with Medical Support Assistants. The Medical Support Assistants is expected to perform the following:
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Scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill request; reviewing electronic health record, obtaining medical records, faxing, participating in huddles with other MSAs and/or VISN CCC staff to determine the daily needs of the facility, monitoring outpatient appointments in area of responsibility; and verifying and updating demographics when contacted by patients.
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Advises clinical staff on current administrative processes.
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Responsible for answering telephone calls, secure messaging, and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the facility.
- Performs duties as assigned to ensure efficient and effective operations.
Experience: Six (6) months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position, OR;- Education: One (1) year above high school, OR;
- Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. (May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
