What are the responsibilities and job description for the Banquet Server/Bartender (Currently Hiring) position at POSTOAK LODGE?
Description
POSTOAK Lodge is immediately hiring Part-Time Banquet Servers/Bartenders!
POSTOAK, located just six miles from Tulsa's thriving downtown arts district, is one of Oklahoma's most unique lodging destinations known for its beautiful backdrop and high standards of service.
As a Banquet Server/Bartender at POSTOAK Lodge, you will function as a banquet department frontline employee providing service to guests and ensuring a first class dining experience.
Primary Job Duties and Responsibilities:
- Ensures guests receive professional, efficient, prompt, and courteous service.
- Provides superior customer service in the variety of service styles offered at POSTOAK including but not limited to, buffet, boxed, plated, cookout, reception, coffee break, and social. Adjusts customer service to fit service style.
- Communicates with kitchen regarding meal additions, discrepancies, and/or special requirements.
- Prepares coffee and beverage side stations; serves coffee and beverages as needed; monitors tables and break stations for refills.
- Assists culinary team with plate up as needed.
- Serves wine in accordance with applicable State, Federal and local laws.
- Prepares tables and table settings according to Banquet Event Orders. Inspects all table related set up and settings for cleanliness, damage, proper placement, and quality.
- Prepares buffet stations to ensure maximum accessibility and convenience. Inspects all related set up and settings for cleanliness, damage, proper placement, and quality.
- Provides knowledgeable course descriptions as needed, including ingredients used, and is prepared for and answers questions.
- Presents and delivers food to guests. Checks for quality and customer satisfaction. Provides related seasonings or condiments.
- Safely and properly handles silverware, glassware, service ware, food, and beverages as required by the safety and sanitation requirements.
- Clears table, silverware, glassware, service ware and other food in accordance with serving style, utilizing trays, and tray jacks when needed.
- Follows guidelines established in the Banquet Staff Tasks and Standards.
- Promptly responds to and resolves guest issues and complaints. Ensures guest satisfaction.
- Assists in other tasks, duties, or projects as assigned by management.
Education and Experience: High School Diploma or GED and six (6) months food industry experience and/or six (6) months customer service experience.