What are the responsibilities and job description for the Rock and Brews Host Carter (PT) - Wabeno, WI position at Potawatomi Casino Hotel?
Starting at $11.74 per hour | Requires flexibility to work various shifts
In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our Rock & Brews guests are happy with our service? As a Rock & Brews Host, you will have a genuine passion for guest service, top-notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities (*Essential Functions)
- Seats guests and manages the seating chart. Monitors venues activity to determine seating and dining flow. Handle high volumes of guest needs in an organized, efficient and professional manner
- Input accurate reservations and guest requests into a digital reservation system.
- Assist guests with online ordering/Kiosks when placing to-go orders
- Ensure Togo food transport is complete, clean and ready for guests.
- Responds to guests inquires and requests in a timely, friendly and efficient manner
- Greet the guests with a friendly expression of acknowledgement and good wishes.
- Assess, anticipate, and attend to guest needs or concerns in a prompt and courteous manner.
- Maintain a clean, well-stocked, and safe working environment.
- Maintain complete knowledge of venue to include menu items, beverage selections, specials, promotions, events, and policies.
- Maintain thorough knowledge of the casino and hotel in order to answer guest questions and provide directions.
- Assist servers with bussing by helping to clear, wipe, and reset tables as needed.
- Work at other venues as assigned, based on business needs.
- Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
- Perform other duties as assigned.
Job Qualifications
- A high school diploma or equivalent and 1 year of related experience are preferred.
- Experience with point-of-sale (POS) systems preferred.
- The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days.
- The ability to maintain discretion in handling confidential information.
- The ability to interact with guests and team members professionally.
- The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
- While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer/point-of-sale (POS) system. The team member may be required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Required On-the-job Training
- Guest Service
- Title 31
- Blood-borne Pathogens, Hazard Communications, Fire Safety and Back Safety Training
- Any other training deemed necessary by Management
Conditions of Employment
- Must be at least 18 years old and have no misdemeanor or felony convictions involving theft, fraud, or embezzlement.
- Must pass pre-employment obligations and random drug testing.
- Must obtain and maintain Gaming License issued by Forest County Potawatomi Gaming Commission. (
Rock and Brews Only)
- Must satisfactorily complete an introductory period.
- Must know and abide by all PCCH policies and procedures to include safety rules and regulations.
- Must successfully complete Title 31 training as outlined in the Title 31 Compliance Program.
- Must be available to work flexible shifts as dictated by volume of business.
- Must be willing and able to attend/travel to training, seminars and meetings, as requested, both on- and off‑site, including possible attendance during unscheduled hours.
General Expectations
Respect
– Be willing to show consideration or appreciation for others, Team Members and guests alike. Be fair and consistent.Pride
– Take satisfaction in your achievements. Create your goals and accomplish them.Flexibility
– Be responsive to change. Be supportive of Management staff. Discourage negativity.Responsibility
– Be responsible for your conduct. Work and act in a professional manner and as a team.Commitment
– Be bound to an idea or course of action. All your decisions should be in the best interest of Potawatomi Carter Casino Hotel.
Acknowledgement
This job description describes the general nature and level of work performed by the Team Member assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. This Team Member may be required to perform other job-related duties as requested by their supervisor(s). All requirements are subject to change over time and to possible modification to reasonably accommodate individuals with a disability.
Salary : $12
