What are the responsibilities and job description for the Shift Leader - Potbelly| DTW Airport position at Potbelly| DTW Airport, Paradies Lagardere?
Hiring for the following schedule:
Sunday: 8am - 4pm
Monday: 8am - 4pm
Tuesday: Off
Wednesday: 8am - 4pm
Thursday: 8am - 4pm
Friday: 8am - 4pm
Saturday: Off
Potbelly is just a fun place to be. We're a first-class dive. A place to take a break from it all. Sure we make the best toasted sandwiches in all the galaxies (sorry aliens, but it's true). But we serve them up with a smile. That's easy when you love what you do: Making people really happy with craveable food, from our toasty sandwiches, soups, salads, fresh-baked cookies and hand-scooped milkshakes.
Great Reasons to Work with Us
- Career advancement opportunities
- Fun Work Environment
- Medical Benefits
- Paid Time Off
- Premium pay for Worked Holidays
- 401K Program
- Weekly Pay
- On-line Learning system
- Associate recognition Programs
- Merchandise and dining discounts
- Transportation and parking space assistance
Duties and Responsibilities:
- Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the
concept. - Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale
system. - Handles money, processes credit and debit card, makes change, while complying with the company’s Cash
Handling and Loss Prevention Standard Operating Procedures. - Knowledgeable and enthusiastic about the restaurant's menu and products. Make recommendations to guests to
fit their needs, especially when questioned about potential food allergens. - Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if
necessary, immediately. - Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
- Assist with new team member training by positively reinforcing successful performance and helping as needed.
- Support other areas of the restaurant as requested, such as stock work and clean up.
- Maintain a clean organized work environment that is free of safety hazards. Duties may include but are not
limited to removing trash, sweeping, mopping, and cleaning dishes. - Be compliant with all local, state, federal laws and regulation including those relating to food safety.
- Adhere to Brand standards and systems.
- Prepare all products following appropriate recipes and procedures.
- Ability to take direction and collaborate in a team environment.
- Other duties as assigned.
Position Qualifications:
- Ability to work various shifts in a 7/365 team-oriented environment.
- Excellent customer service skills and an ability to communicate effectively, in English.
- Self-motivated, leadership and organizational skills.
- Positive interpersonal skills.
- Self-starter able to prioritize and handle various tasks simultaneously.
- Ability to adapt to changing priorities and unexpected situations.
- Proficiency required in reading, writing, and mathematics, in English.
- Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping,
climbing on a ladder, and walking long distances. - Standing for long periods of time and the ability to work in an environment with varying temperatures.
Education
Required- High School or better