We need an aggressive Catering Supervisor. Outside sales and cold calling clients is a priority in this position. Bonus, tip share, free meals, and flexible schedule. Come grow with us!
Job Title : Associate-Catering Coordinator
Department / Function : Operations
Location : In Field, Shop Level
Reports to (Title) : General Manager
Details : Part-Time, Nonexempt
Travel Requirements : Rarely
GENERAL DESCRIPTION
The Catering Coordinator manages and organizes the backline business, driving sales through building relationships with local businesses, current customers and new prospects. Leads sales efforts, planning, organizing and coordinating all aspects of daily Catering and Backline orders. Aggressively canvasses Neighborhood to identify new business while maintaining existing business. Leads daily sales efforts to increase revenue for Catering and Back-Line orders.
FOCUS
Responsibilities
In addition to following standard Potbelly operating policies and procedure, accountabilities include :
People
- Works directly with General Manager (GM) to determine sales road map and sales goals with guidance of Catering Sales Team
- Supervises backline operations to ensure all associates are POP compliant
- Ensures all backline orders are complete and catering checklist / order verification forms are utilized
- Collaborates with GM to discuss daily, weekly, monthly sales goals and sales opportunities
- Acts as a mentor / trainer for associates training on backline operations, ATO, and sales effectiveness
- Assigns / deploys and coordinates delivery drivers for each order
- Coordinates associates to assist in backline peak duties
Customers
Sends Thank You notes and performs daily call backs / call aheads on all catering ordersHandles and resolves customer complaints / accoladesEnsures catering collateral is displayed and stocked in the shop at all timesOwns the delivery trade area for the shop and actively follows itManages capacity for backline based on staffing while maintaining food quality standards and order accuracyManages all house accounts including database of ATO and paymentsWorks weekly with DM to discuss sales successes and to update Sales goalsSales
Strives to meet / achieve sales goals / targets; communicate results daily with GMActively participates in targeted canvassing, account maintenance calls, and correspondence with customers to drive backline salesResponds in a timely manner to Customer Catering quotes via emailFamiliar with current PTD backline sales and records dailyMonitors backline sales trends vs. current year and prior yearCommunicates backline sales trends and results to team in weekly manager meetingConsistently update order-tracking and generate sales leadsProfit
Asks for the business-ensures we are actively pursuing all opportunities to drive catering / backline salesEnsures all catering sides and utensils are provided using the Catering Condiment Wheel as a tool to determine amount of product to supplyVerifies all backline orders are 100% accurate before being delivered to the customerMonitors / Listens that all associates answering phones and taking orders are suggestive selling extras and sideAccountability
Key Leadership Traits for this role :Knows how and successfully grows our sales / business profitablyHas Excellent communication skills including active listening and the ability to ask great questionsHas the initiative to solve problems and to get things done correctly and on timeHas humility and self confidencePossesses an extremely strong work ethicOther Job Responsibilities
Other Associate position duties when assigned as outlined in Potbelly Associate job description, such as preparing quality finished products at various stations, complying with health and food safety standards, restocking items, cleaning, operating the cash register, answering the phone, providing great customer service, and following Potbelly policies and procedures.Other duties as assignedESSENTIAL PHYSICAL FUNCTIONS
Ability to stand / walk a minimum of 4 hours or as neededMust be able to exert well-paced and frequent mobility for periods of up to five hours or as neededBe able to lift up to 10 pounds frequently, 50 pounds occasionallyWill frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.Work in warm and cool environments, indoors (95%) and outdoors (5%)Work in higher levels of noise from music, customer and employee trafficMust be able to tolerate potential allergens : peanut products, egg, dairy, gluten, soy, seafood and shellfishEXPERIENCE, EDUCATION AND BEHAVIORS
Must represent The Potbelly WayMinimum educational requirement : High School degreeStrong Sales skills to increase catering / backline revenuesStrong multi-tasking skills, detailed oriented, goal oriented and possess excellent Customer Service skillsMust be confident, self-motivated and ambitiousMust be able to work in a fast-paced environment and have a sense of urgencyAbility to work as a team-player and be a Top PerformerStrong verbal / written communication skillsStrong computer skills; proficient in Microsoft Word, Excel, OutlookMaintain Professional demeanor / Professional AppearancePortray Positive Energy at all times with team and customersMust have strong training skillsStrong desire to learn and develop all station skills to be a role model in aspects of productionFor Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employmentYou are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
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