Restaurant District Manager

Job Title: District Manager

Department/Function: Operations

Location: Field, in District

Report to: Director of Operations/COO

Details: Full-Time, Exempt

Travel Requirements: Frequently

GENERAL DESCRIPTION

Leading and behaving according to Company values, the District Manager provides leadership, coaching, and direction to the shops through people development. He or she will be responsible for up to 8 locations on average, depending on the market. He or she leads to improve shop operations and to maximize the long-term sales and profit of each shop. The DM will plan and set goals for each shop, monitor the progress of goals (Sales, Profits, customer metrics, Turnover, Food Cost) and hold employees accountable for delivering results through coaching. Follows the Company's Standard Operating Procedures with main areas of focus including but not limited to: 

FOCUS

People

• Must ensure each shop has a great General Manager.
• Continuously develop and train General Managers to the next level.
• Must develop bench at every level from Shift Leader to District Manager.
• Coach and develop General Managers on: Staffing, Scheduling, Turnover, Employee Satisfaction, Performance Management, Training and Orientation, Communication, Rewards and Recognition and Administration.
• 40% of time must be spent on executing the People Plan and Coaching teams
• Coach General Managers on conducting and implementing performance reviews and development plans.
• Conduct performance reviews and provide continuous feedback and development. Hold team accountable.
• Build strong teams. Identify staffing needs. Participate in recruiting, selecting, development and placement of all Managers and Shift Leaders.
• Knows how to and routinely identify internal talent, source and recruit.
• Educate Shop Management on all appropriate HR policies, labor laws, and safety and security procedures. Ensure compliance at the shop level.
• Hold effective monthly meetings with Shop Management team for goal alignment.
• Act as communication liaison between Support Center and Shops.
• Effectively utilize Field Support Team (Operations Services, HR/TA Team, Training Team, etc.)

Customers

• Ensure all GMs hire nice people and teach them the Company culture
• Drive the Food Loving Value deep into the shops.
• Hold team accountable for excellence in product quality, consistency and execution, speed of service, shop cleanliness and maintenance and customer service.
• Analyze, address and improve results of the customer feedback program.
• Audit shops to ensure they meet identified operational standards, food safety standards, and labor laws.

Sales

• Develop the annual business plan for the Market.
• Ensure shops properly execute Local Shop Marketing promotions, new product roll-outs and the Playbook.
• Foster Positive Energy in the work environment with shop managers to accomplish business results (increased customer counts, increased sales and increased profits). Must have a Contributor Level Balanced Scorecard.
• Hold managers accountable for results of facility standards.
• Accountable for co-developing the business plan for each shop. Follow-up on progress towards goal achievement.
• Lead successful new shop openings in market/regions.

 Profit

• Must know how to make more money; expert in Labor Costs, Food Costs and Controls.
• Meet financial and operational goals. Provide and implement Games plans. Motivate and support shop management team to execute those plans.
• Use all information resources available (e.g., balanced scorecard data, secret shops, turnover reports, P&L) to identify opportunities and threats. Optimize shop potential and adjust business plan tactics accordingly.
• Complete various audits to ensure that shops meet Potbelly standard practices and procedures (i.e., cash, security).

PHYSICAL FUNCTIONS

• Must have the ability/stamina to work a minimum of 50 hours a week.
• Ability to stand/walk for 9-10 hours per day.
• Ability to travel 80-90% in the field.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Must be able to work in both warm and cool environments, indoors and outdoors.
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Ability to manage several fast-paced, high-volume, customer-focused shops through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, execution of marketing plans and providing great customer service.
• Must have excellent communication skills in English (some markets require Spanish) via writing, telephone, e-mail and in-person.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.

EXPERIENCE, EDUCATIONS AND BEHAVIORS

• Adopts the Company values as their personal value.
• Has excellent communication skills, including active listening and the ability to ask great questions.
• Has a sustained record of leading teams to success.
• Possess an extremely strong work ethic.
• Is educated and is an active learner
• Has the initiative to solve problems and to get things done correctly and on time.
• Has the ability to grow other leaders.
• Has humility and self-confidence.
• Knows how and successfully grows our sales/business profitably
• BA/BS preferred.
• At least 5 years of proven leadership experience, managing multiple units preferably within a rapidly growing retail or restaurant organization.
• Proven track record of delivering results in a complex, fast-paced environment.
• Demonstrated leadership capability to build strong teams and to achieve business goals.
• Ability to relocate to other markets, preferred.
• As a requirement of the position, the District Manager must be trained and pass a Food Safety Certification course. In Ohio certification is required through the Ohio Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric).
• Microsoft Office skills.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.